18th Jan Update:-
The intermittent, unable to surf the web problem seems to have improved.
However internet access is still very slow during peak hours.
Latency and ping response seem to be fine, but downstream speeds are slow.
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I am creating this thread to consolidate complaints and negative feedback regarding StarHub's poor speeds.
The latest problem which has been going on for the past 2 or 3 months from October/November 2007 to January 2008, is an unpredictable and intermittent lag which does not allow you to surf the internet at all but yet, still enables you to use MSN Messenger or game online.
This 'lag-spike' is unpredictable and can occur at anytime such as in the afternoon, evening, and even at odd hours such as 2-3am which I have personally experienced before. The most common occurrence is from 7pm-10pm.
StarHub should stop offering free-gifts to lure consumers, and instead save all that money buying better equipment.
I have consolidated several of the more outstanding complaints below which have attracted more replies, some of which date back to May 2007. If you have any major complaints, start a separate thread and if it garners sufficient attention, I will link to it from here.
Problematic throughputs:-
***MaxOnline Premium (12Mbps):-***
Note the throughput towards the end is forced into a converging and decreasing single line. This is the sign of a bottleneck.
Too many suscribers? Insufficient bandwidth? Your guess is as good as mine.
- VS -
SingNet (10000kbps Unlimited Plan):-
Throughput without bottleneck, the San Jose and Texas lines are separate, distinct, and are not converging.
***MaxOnline Express (6Mbps):-***
- VS -
SingNet (6000kbps Unlimited Plan):-
Didn't bother to put Starhub 30mbps, SingNet 10000kbps beats it easily..
In fact it looks even WORSE than the Starhub 12mbps plan!
Nice 1 TS! ... Ultimate user here too i have no idea what starhub doing, always tell me no problem end up after awhile having problem and tell me when have the problem do a traceroute and bandwidth test and send them, while im behind a router >.> so user unfriendly
if u are experiencing the new problems, like randomly not being able to surf but still being able to use msn and play online games, traceroute won't help u detect anything cos it still works.. the browser does make connection to the websites, it just refuses to load after that, and it is happening to everyone else!
i heard problems in early november were caused by maintenance on a spoilt underground-cable but don't know it its true..
if u are experiencing the new problems, like randomly not being able to surf but still being able to use msn and play online games, traceroute won't help u detect anything cos it still works.. the browser does make connection to the websites, it just refuses to load after that, and it is happening to everyone else!
i heard problems in early november were caused by maintenance on a spoilt underground-cable but don't know it its true..
Yes, more likely it is a timeout...
Traceroute is not affected cos we can still connect but the loading is taking so long that sometimes the browser returns with the error "page not found"...
Downloading of stuff like patches take forever - very often it is 12k or less
And don't even get me started on streaming video...watching them on youtube is akin to watching old fashion start-stop animation...
Encounter problem surfing from 8pm-1am every night since Nov. It's like using a 33.6k modem. Pages never get to load be it local or international. Calling Customer Service is like talking to the wall cause you get the same explanation every time, do some tracert, find no problem then point it to the user's problem instead of the infastructure.
If Starhub is not gonna solve our connectivity problem, who IS?
Channels
TECH GUIDES
[GPGT] StarHub Consolidated Complaints Thread [SCCT]
I Wouldn't Go Home Without Chiu... 
