Location of Svc Ctrs of NOKIA, SonyEricsson, Motorola, SIEMENS, SAMSUNG, PANASONIC...

Matthew Fam · 15-03-2002, 10:22 PM

Here is a simple guide for all newbies whom require help in sending their phones to various service operators for servicing. Upgrading of firmware can also be done at the following locations (take note that some companies might charge for software upgrading even within warranty period).

1) NOKIA
Nokia Careline Tel : 6822 8888 (0830 - 0000hrs (Mon - Sun, including PHs)
Language: English / Mandarin

Wireless Helpdesk Tel : 6776 6542

Nokia Wheelock
Address 501 Orchard Road, Wheelock Place, #03-03A, Singapore 238880
Operating Hours: Monday to Saturday: 11.00am to 8.00pm Sunday & Public Holidays: 11.00am to 5.00pm

Nokia Care @ Suntec City
Address: No. 3 Temasek Boulevard, Suntec City Mall, #02-56/58/60, Tower 1, Singapore 038983
Opening Hours: Monday to Saturday: 11.00am to 8.00pm Sunday & Public Holidays: 11.00am to 5.00pm

Nokia Care @ Century Square
Address: 2 Tampines Central 5, Century Square Shopping Centre, #04-07/08
Operating Hours: Monday to Saturday: 11.00am to 8.00pm Sunday & Public Holidays: 11.00am to 5.00pm

Nokia Parkway Parade
Address: 80 Marine Parade Road, Parkway Parade, #B1-30/31/32
Tel No/Fax No: 6346 6228 / 6346 6233
Operating Hours: Monday to Saturday: 11.00am to 8.00pm Sunday & Public Holidays: 11.00am to 5.00pm

Nokia Care @ Causeway Point
Address: 1 Woodlands Square
#03-24/25/26
Causeway Point
Singapore 738099
Tel No/Fax No: 6314 6118 / 6766 5439
Operating Hours: Monday to Saturday: 11.00am to 8.00pm Sunday & Public Holidays: 11.00am to 5.00pm

Services provided at these Nokia centres :
1) Upgrade of Software (Free if within 1yr warranty/S$25.75 for phones without warranty)
2) Repairing/servicing of phones, (Free if within 1yr warranty/S$25.75 plus the parts cost if without warranty)
3) Replacement of accessories (Batteries/handsfree if within 6 months warranty)

How to check firmware/software version on Nokia phones?
*#0000#
----------------------------------------------------------
2) SONY ERICSSON
Sony Ericsson Customer Care Centre (General)
questions.sg@support.sonyericsson.com
Hotline: 6744 0733

SonyEricsson Service Centers:
435 Orchard Road
#04-10, Wisma Atria (Next to Orchard MRT) Singapore 238877
Opening hours: Mon - Sat 11.00 am - 8.00 pm
Sunday & Public Holiday: 11.00 am - 5.00 pm
TEL: +65 6561 1352
Fax: +65 6734 7137

Sony Ericsson Service Centre (East Point Mall) *
3 Simei Street 6, #03-01, East Point Mall
528833 Singapore
Phone: 6512 5777

Accord Distri Centre (Near Jurong East MRT)
20 Toh Guan Road, #06-00 Singapore 608839
Operating Hours: Mon-Fri: 9.00am - 5.45pm: Sat: 9.00am - 12.45pm
Tel: 65611352

Email : questions.sg@support.sonyericsson.com

Services provided :
1) Upgrade of Software (Free if within warranty period)
2) Repairing/servicing of phones, (Free if within 1yr warranty)
3) Replacement of accessories (Batteries/handsfree if within 1yr warranty)

How to check firmware/software version on Ericsson or Sony Ericsson phones?
>*<<*<*
----------------------------------------------------------
3) MOTOROLA
General Customer Hotline: 1800 8828828
Email: service1@singapore.mot.com
Operating Hrs: 8am -6pm (Mon-Fri) / 8am - 4pm (Sat)

Address 1: 68, Orchard Road, #B2-23, Plaza Singapura (Dhoby Ghaut MRT), Singapore 238839
Opening Hours: 11am - 8 pm Daily

Service Agents: (For StarHub customers only)
- OUB Centre (Within StarHub Retail Shop)
1, Raffles Place #B1-02 S(048616)
Opening Hours: 9am - 8pm (Mon - Sun)
Tel: 68205218

- 68 Orchard Road #02-01 Plaza Singapura S(238839)
Opening Hours: 10.30am - 9pm (Mon - Sun)

----------------------------------------------------------
4) PANASONIC
Panasonic Customer Care Centre
Address : Panasonic Building
2 Jalan Kilang Barat (off Jalan Bukit Merah/near IKEA & Safra Bukit Merah)
Hotline
Mon - Fri: 8.45am to 5.00pm
For Consumer, Communication & Systems products and Part Sales Enquiry
Sat: 8.45am to 2.00pm

For Communication & Systems products
Service Counter
Mon - Fri: 9.00am to 6.45pm
Sat: 9.00am to 2.00pm

This is also the Care Centre for all PANASONIC/National products, you can send in your portable cd-player or DVD players for repair at this address.
More info @ http://www.panasonic.com.sg/consumer...=customer_care
----------------------------------------------------------
5) SIEMENS
Customer Care @ Bugis
Address : 200 Victoria Street Parco Bugis Junction #03-25 Singapore 188024
Operating Hours: Mon - Sun & Public Holidays 11am - 9.30pm
*Closed on 1st and 2nd day of Chinese New Year

Customer Care @ West
20 Toh Guan Road #07-00 Accord Distri Centre Singapore 608839
Operating Hours: Mon - Fri 9am - 6pm / Sat 9am - 1pm
(Closed on Sun/Public Holidays)

Enquiry Hotline : 6227 1118
Operating Hrs: Mon-Fri 8.30am - 6.30pm & Sat: 8.30am - 12pm

Services provided :
1) Upgrade of Software (Free if within 1yr warranty)
2) Repairing/servicing of phones, (Free if within 1yr warranty)
3) Replacement of accessories (Batteries/handsfree if within warranty)
----------------------------------------------------------
6) SAMSUNG
Samsung Service Centers

Samsung Mobile Phone Care Centre (CentrePoint)
Address : 176, Orchard Road #03-01A, Centerpoint
Tel/Fax: 1800-726-7864 (1800-SAMSUNG)
Open Time: 11am to 9pm daily

Samsung Asia Pte Ltd
Address : 20 Toh Guan Road #01-01 Accord Distri Center Singapore 608839
Mon - Fri: 8:30am - 5:30pm
Sat: 8:30am - 12:30pm (Sun/PH closed)
Tel/Fax: 1800-726-7864 (1800-SAMSUNG)

Samsung Mobile World
Address : 3 Temasek Boulevard, #02-120 Suntec City Mall Singapore 038985
Tel: 68366634
Open Time: Mon - Fri: 11am - 9pm daily

Samsung Mobile World
Address: 1 Woodland Square, #03-21 Causeway Point
Fax: 68943927
Open Time: 11am to 9pm daily

Samsung Mobile World
Address: 2 Tampines Central 5, Century Square #04-02A Singapore 529509
Tel: 1800-7267864 Fax: 67851763
Opening Time: 11am - 9pm daily

----------------------------------------------------------

7) LG
LG Mobile Phone Customer Care Centre

LG Service Center
3 Leng Kee Road Singapore 159087 (Opposite Thye Hong Centre)
(Closest MRT Station: Red Hill MRT Station)
Click here for map: http://www.lge.com.sg/general/servic...map_050422.jsp
Tel: 65120555 / Fax: 64795598
Email: lgesg@lge.com
Opening Hours: Mon - Fri 8.30am - 5.30pm / Sat: 8.30am - 2pm
Products Serviced: Consumer Electronics/IT products/Mobile Phones

3 Temasek Boulevard #03-025 Suntec City Tower 3
Singapore 038985
Tel: 6993-1173
Fax: 6333-5295
Web: www.lge.com.sg

Operating hours: 11am to 9pm (Daily)

-----------------------------------------------------------

8) ALCATEL
Alcatel Customer Care Center
Address : 20 Toh Guan Road
#01-00 Accord Distri Center
Singapore 608839
Mon - Fri: 9am - 6pm
Sat: 9am - 1pmSun & PH: Closed
Tel : (65) 6425 4555
----------------------------------------------------------
9) PHILIPS
Address : 20 Toh Guan Road
#07-03 Accord Distri Center
Singapore 608839
Mon - Fri: 9am - 6pm
Sat: 9am - 1pm
Sun & PH: Closed
Tel : 6250 8366
-----------------------------------------------------------
10) Mitsubishi (TRIUM)
Mitsubishi Electric Asia PTE. LTD.
307 Alexandra Rd #05-01
Mitsubishi Electric Building,
Singapore 159943
Tel no. 64763739
feedback@asia.meap.com
(before IKEA building)

Working Days: Mon - Fri
Working Hours: 9am - 5pm
Closed on weekends and public holidays
Firmware update takes ~15mins
www.mitsubishi-telecom.com
-----------------------------------------------------------
11) SONY
Sony Customer Care Center
Address : 401 Commenwealth Drive
#01-01 Haw Par Technocenter
Singapore 149598
Mon - Fri: 9am - 5.45pm
Sat, Sun & PH: Closed
Tel : (65) 6473 6500

Also the Care Centre for all SONY electronics & multimedia products like CTV, hi-fi, monitor, etc...
----------------------------------------------------------
12) Dopod
Dopod Service Centre
4, Leng Kee Road
#02-08
SiS Building
Singapore 159088

Telephone number: 1800 238 7788
etc...
----------------------------------------------------------
13) Geo
46 Lorong 17 Geylang
#03-04 Enterprise Industrial Building
Singapore 388568
Tel: 68488288

Operating Hours:
Monday to Saturday: 9am - 6pm ,
Satuday: 9am - 1pm,
Sunday & Public Holidays: Closed
----------------------------------------------------------
13) Pantech
46 Lorong 17 Geylang
#03-04 Enterprise Industrial Building
Singapore 388568
Tel: 68488288

Operating Hours:
Monday to Saturday: 9am - 6pm ,
Satuday: 9am - 1pm,
Sunday & Public Holidays: Closed

----------------------------------------------------------

For Others Phone brands (eg. SENDO / KOYOCERA / Etc)

SingTel Mobile
Hotline 1626

Mobile One (M1)
Hotline 1627

StarHub Customer Care:
Tel: 1800-STARHUB (1800-782 7482) or 1633
Fax: 6820 5000

Cellstar Service Centre
Opening Hours: 9 am - 5 pm (Monday - Friday)
(Closed on Saturday, Sunday & Public Holidays)

Address: 1, Tannery Road, #07-01, CENCON 1 Building, Singapore 347719

Tel: (65) 6841 2722
Fax: (65) 6748 5300

* The information in this thread are a originate from myself and fellow hardwarezone members. If you wish to use any of the above content, whether is partial or in full. Kindly acknowledge the source to http://forums.hardwarezone.com
**Respect others effort by showing your appreciation**

eLViNNg · 19-03-2002, 01:36 PM

This is valuable. Thanks a lot.

Kampong_Boy · 22-03-2002, 11:56 AM

post this for what??

****...

ericmar · 24-03-2002, 12:08 AM

What can Siemens Service Center do? R they FOC?

YewBoon · 26-03-2002, 09:13 PM

gd info

LoyC · 29-03-2002, 05:17 PM

thx a lot! now i knoe where 2 go for upgrading of my samsung fone

Biogentic · 06-04-2002, 11:14 PM

got the location of the Nokia Care Centre at Causeway?

Nyquist · 07-04-2002, 01:14 AM

u go in causeway...
go to 4th or 5th level... go all the way stright... then u'll see the service centre liao...
surely can see one
quite near escalator...

DeathAngel · 12-04-2002, 06:38 PM

k k thnx for the info.

hacktic · 14-04-2002, 11:30 AM

is Nokia Firmware upgrade FOC?

DarkAngelDarkKnight · 19-04-2002, 11:04 AM

Quote:

Originally posted by Matthew Fam
Here is a simple guide for all newbies whom require help in sending their phones to various service operators for servicing. Upgrading of firmware can also be done at the following locations (take note that some companies might charge for software upgrading even within warranty period).

1) NOKIA
Nokia Careline Tel : 6822 8888
Wireless Helpdesk Tel : 6776 6542

Nokia Care Centre
Address 501 Orchard Road
# 03-13/14
Wheelock Place
Singapore 238880
Tel No/Fax No: 6238 6566 / 6333 8250
Operating Hours Monday to Saturday: 11.00am to 8.00pm
Sunday & Public Holidays: 11.00am to 5.00pm

Nokia Care Centre
Address: 200 Victoria Street
Parco Bugis Junction
#02-26/28
Singapore 188024
Tel No/Fax No: 6333 1855 / 6333 1255
Operating Hours Monday to Saturday: 11.00am to 8.00pm
Sunday & Public Holidays: 11.00am to 5.00pm

Nokia Care Centre
Address: 2 Tampines Central 5
Century Square Shopping Centre
#04-07/08
Singapore 529509
Tel No/Fax No: 6781 4088 / 6781 2235
Operating Hours Monday to Sunday & Public Holidays: 11.00am to 8.00pm
Service Hours Monday to Saturday: 11.00am to 8.00pm
Sunday & Public Holidays: 11.00am to 5.00pm

Nokia Care Centre
Address: 8, Grange Road
#B1-11
Cathay Cineleisure Orchard
Singapore 239695
Tel No/Fax No: 6732 5885/ 6732 3603
Operating Hours Monday to Saturday: 11.00am to 8.00pm
Sunday & Public Holidays: 11.00am to 5.00pm

Nokia Care Centre
Address: 1 Woodlands Square
#03-24/25/26
Causeway Point
Singapore 738099
Tel No/Fax No: 6314 6118 / 6766 5439
Operating Hours Monday to Sunday: 11.00am to 8.00pm

Nokia Professional Centre
Address: Suntec City Mall
3 Temasek Boulevard
#01-136, SunTec Tower 3
Singapore 038983
Tel No/Fax No: 6333 1579 (12 lines) / 6836 2289
Operating Hours Monday to Sunday & Public Holidays: 11.00am to 9.00pm
Service Hours Monday to Sunday & Public Holidays: 11.00am to 9.00pm

Nokia Professional Centre
Address: 80 Marine Parade
#B1-31/32
Parkway Parade Road
Singapore 449269
Retail
Tel No/Fax No: 6345 1033 / 6345 8431
Service
Tel No/Fax No: 6346 6228 / 6346 6233
Operating Hours Monday to Sunday: 10.00am to 9.00pm

Service Hours Monday to Saturday: 11.00am to 8.00pm
Sunday & Public Holidays: 11.00am to 5.00pm

Nokia Service Centre
Address: 20, Toh Guan Road, #03-00
ACCORD Distri Centre
Singapore 608839
Tel No/Fax No: 6569 0668 / 6569 0286
Operating Hours Monday to Saturday: 9.00am to 6.00pm
Sunday & Public Holidays: Closed

Nokia Service Centre
Address: Blk 177, Toa Payoh Central,
#01-158/160
Singapore 310177
Tel No/Fax No: 6356 9698 (6 lines) / 6352 5751
Operating Hours Monday to Saturday: 11.00am to 8.00pm
Sunday & Public Holidays: Closed

Services provided at these Nokia centres :
1) Upgrade of Software (Free if within 1yr warranty/S$25.75 for phones without warranty)
2) Repairing/servicing of phones, (Free if within 1yr warranty/S$25.75 plus the parts cost if without warranty)
3) Replacement of accessories (Batteries/handsfree if within 6 months warranty)

----------------------------------------------------------
2) SONY ERICSSON
Ericsson Service Centre
Address: No.1 Goldhill Plaza Podium Block #01-33 (off Newton Road)
Singapore 308399
Hotline : 3520200

Sony Ericsson Service Centre
Address: 20, Toh Guan Road, #04-??
ACCORD Distri Centre (opp IMM/Jurong East)
Singapore 608839

Ericsson Service Point (Singapore Post Branches)
Jurong Point (Singapore Post Branch)
Address : 1 Jurong West Central 2 #B1-45 Jurong Point
Singapore 648886

Killiney Road (Singapore Post Branch)
Address : 1 Killiney Road
- Off Orchard Road, opposite Meridien Hotel
Singapore 239518

Pasir Ris (Singapore Post Branch)
Address : 1 Pasir Ris Central St 3 #03-17
White Sands
Singapore 518457

Robinson Road (Singapore Post Branch)
Address : 71 Robinson Road
- near Shenton Way
Singapore 068895

Woodlands Central (Singapore Post Branch)
Address : 900 South Woodlands Drive #02-05
Woodlands Civic Centre (opp Causeway Point)
Singapore 730900

Services provided :
1) Upgrade of Software (Free if within 1yr warranty: seems like warranty card is not require when you upgrade firmware)
2) Repairing/servicing of phones, (Free if within 1yr warranty)
3) Replacement of accessories (Batteries/handsfree if within 1yr warranty)

----------------------------------------------------------
3) MOTOROLA
Address: 68, Orchard Road,
#B2-23, Plaza Singapura,
Singapore 238839

Customer Hotline: (65) 800 616 1753
Tel : (65) 339 4916 (For repair status enquiry only)
Fax : (65) 339 4055
Email: motsvcone@pacific.net.sg
Opening Hours:
11am - 8 pm (Monday - Saturday)
11am - 5 pm (Sunday & Public Holidays)
----------------------------------------------------------
4) PANASONIC
Panasonic Customer Care Centre
Address : Panasonic Building
2 Jalan Kilang Barat (off Jalan Bukit Merah/near IKEA & Safra Bukit Merah)
Hotline
Mon - Fri: 8.45am to 5.00pm
For Consumer, Communication & Systems products and Part Sales Enquiry
Sat: 8.45am to 2.00pm

For Communication & Systems products
Service Counter
Mon - Fri: 9.00am to 6.45pm
Sat: 9.00am to 2.00pm

Panasonic Customer Care Centre (To be closed by end June '02)
Address : 298 Beach Road #02-20/21
Concourse Shopping Mall
Singapore 199554

Carry in for Repair and Collection Mon to Sat - 9.15am to 7.00pm
Tel : (65) 222 7222

This is also the Care Centre for all PANASONIC/National products, you can send in your portable cd-player or DVD players for repair at this address.
More info @ http://www.panasonic.com.sg/consumer...=customer_care
----------------------------------------------------------
5) SIEMENS
Siemens Service Center
Address : 164 Kallang Way #04-24
Kolam Ayer Industrial Estate
Singapore 349248
Mon - Fri: 9am - 5pm
Sat, Sun & PH: Closed

Address : 435 Orchard Road #04-09/10
Wisma Atria Shopping Center
Singapore 238877
Mon - Sun & PH: 11am - 8pm

Enquiry Hotline : 227 1118

Services provided :
1) Upgrade of Software (Free if within 1yr warranty)
2) Repairing/servicing of phones, (Free if within 1yr warranty)
3) Replacement of accessories (Batteries/handsfree if within warranty)
----------------------------------------------------------
6) SAMSUNG
Samsung Service Center
Address : 20 Toh Guan Road
#05-01 Accord Distri Center
Singapore 608839
Mon - Fri: 9am - 6pm
Sat: 9am - 1pm
Sun & PH: Closed
Tel : (65) 563 3001

Semitech Electronics Pte Ltd
Address : Blk 3014A Ubi Road 1 #04-08
Kampong Ubi Industrial Estate
Singapore 408705
Mon - Fri: 9am - 5.30pm
Sat: 9am - 12.30pm
Sun & PH: Closed
Tel : (65) 741 0844

Samsung Mobile Phone Care Centre
Address : 501 Orchard Road
#02-10 Wheelock Place
Singapore 238880
Mon - Sat: 11am - 8pm
Sun & PH: Closed
Tel : (65) 7333384
----------------------------------------------------------
7) SONY
Sony Customer Care Center
Address : 401 Commenwealth Drive
#01-01 Haw Par Technocenter
Singapore 149598
Mon - Fri: 9am - 5.45pm
Sat, Sun & PH: Closed
Tel : (65) 473 6500

Also the Care Centre for all SONY electronics & multimedia products like CTV, hi-fi, monitor, etc...
----------------------------------------------------------
8) ALCATEL
Alcatel Customer Care Center
Address : 20 Toh Guan Road
#01-00 Accord Distri Center
Singapore 608839
Mon - Fri: 9am - 6pm
Sat: 9am - 1pmSun & PH: Closed
Tel : (65) 425 4555
----------------------------------------------------------
9) PHILIPS
Address : 20 Toh Guan Road
#07-03 Accord Distri Center
Singapore 608839
Mon - Fri: 9am - 6pm
Sat: 9am - 1pm
Sun & PH: Closed
Tel : 250 8366
-----------------------------------------------------------
For Others Phone brands (eg. SENDO / KOYOCERA / Etc)

SingTel Mobile
Hotline 1626

Mobile One (M1)
Hotline 1627

StarHub Customer Care:
Tel: 1800-STARHUB (1800-782 7482) or 1633
Fax: 6820 5000

Virgin Mobile Team : (For all phones purchased from Virgin Mobile Shop)
Tel : 9120 0001 for advice and help.

Roger that=p

luff · 16-05-2002, 11:09 AM

One more!

TRIUM TELECO ASIA-PACIFIC PTE LTD
307 ALEXDRA ROAD #2-00 MITSUBISHI ELECTRIC BUILDING
SINGAPORE 159943
Tel: 64732918

Matthew Fam · 16-05-2002, 06:35 PM

Added to the list

Thanks for the info....

Quote:

Originally posted by luff
One more!

TRIUM TELECO ASIA-PACIFIC PTE LTD
307 ALEXDRA ROAD #2-00 MITSUBISHI ELECTRIC BUILDING
SINGAPORE 159943
Tel: 64732918

Ybother · 25-05-2002, 12:11 AM

anyone knows the e-mail address to ESC. i need to explain my phone problem and i dun want to call them.

Matthew Fam · 25-05-2002, 12:42 AM

questions.sg@support.sonyericsson.com

Quote:

Originally posted by Ybother
anyone knows the e-mail address to ESC. i need to explain my phone problem and i dun want to call them.

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