I wanna puke blood over their service.
I reused my old modem, so i gave them my mac ID to register.
Its only natural that i keep my SH connection till the day they activate.
So after 7 days, i called them up... tell me my application was rejected because i was still tied to SH.
Can't activate it until i terminate and then they can send another request again, wait another 3 days..today was promised to activate.
Today still nothing, called them up and make more noise...still can't do anything.
I demanded speak to their manager that they waive the activations fees off, was promised 25% discount off and now they've given me a mobile broadband to use for free till they can sort out their shiat.
I don't understand this BS, they offer a service which they have no technical control over.
if they're not ready to establish communcation with SH then why bother to offer such service.
It'll only make them look incompetent, which they are in my books due to this incident.
__________________
http://www.bodyblitz.sg
Bodyblitz fitness solutions - No B.S, just results.
I wanna puke blood over their service.
I reused my old modem, so i gave them my mac ID to register.
Its only natural that i keep my SH connection till the day they activate.
So after 7 days, i called them up... tell me my application was rejected because i was still tied to SH.......
Finally, got another unhappy M1 Fixed BB customer to join me. I can fully understand how you feel..
I terminate my Starhub Maxonline 2 days after M1 have activated My M1 Fixed BB.. Therefore I see no reason why your application was rejected.. by Starhub? and not M1 some more?
oh..ok, i know why liao! You using same MAC ID using Starhub old modem, thus Starhub need you to terminate it before they can use back the old MAC ID to create new order... From here we can figure out, M1 indeed HAVE NO ACCESS, every M1 fixed BB order is create by Starhub staff... faint!
My network has suffered intermittent outages since 14 August. I told the Duty Manager that I do not face such problem with Starhub since SCV white modem time.
Their Duty Manager admitted that they have no control over the Starhub Cable network. He said Starhub will provide technical support to M1 as stated in their agreement..
Last Saturday, he finally agreed to send someone down to check on my cable signal FOC. The guy came down and confirmed nothing wrong with my signal. He told me that he have 4 on site job on hand.. all complaint to have DC problem (1 at Bayshore, 3 at Sengkang).
The Duty manager want to waive off 1 month fee for me.. but I still think this is very unfair to me if they still not able to address my issues.. How can they expect me to live with it for the rest of 2 years contract?
recently got my 15mbps BB connected. it was connected on the 5th day after a call to the cs to expedite the service.
speed is pretty matching on the subscribed plan. ping on speedtest is around 9-13ms on the average. however at times, dl & ul speed not as stable as my previous sh. no problems on on-line games. youtube and video streamings no delay or buffer. so far so gd (touch wood )
still under monitoring. may consider to upgrade to 30mbps if it's worth.
Finally, got another unhappy M1 Fixed BB customer to join me. I can fully understand how you feel..
I terminate my Starhub Maxonline 2 days after M1 have activated My M1 Fixed BB.. Therefore I see no reason why your application was rejected.. by Starhub? and not M1 some more?
oh..ok, i know why liao! You using same MAC ID using Starhub old modem, thus Starhub need you to terminate it before they can use back the old MAC ID to create new order... From here we can figure out, M1 indeed HAVE NO ACCESS, every M1 fixed BB order is create by Starhub staff... faint!
My network has suffered intermittent outages since 14 August. I told the Duty Manager that I do not face such problem with Starhub since SCV white modem time.
Their Duty Manager, Adrian admitted that they have no control over the Starhub Cable network. He said Starhub will provide technical support to M1 as stated in their agreement..
Last Saturday, he finally agreed to send someone down to check on my cable signal FOC. The guy came down and confirmed nothing wrong with my signal. He told me that he have 4 on site job on hand.. all complaint to have DC problem (1 at Bayshore, 3 at Sengkang).
The Duty manager want to waive off 1 month fee for me.. but I still think this is very unfair to me if they still not able to address my issues.. How can they expect me to live with it for the rest of 2 years contract?
Just FYI same things applies to pacnet bb over cable
My M1 fixed BB is having trouble again, loading to any websites are extremely S..L..O..W on my 30Mbps. It take nearly 5 - 15 mins to load up a page or simply not load at all.
I dunno what excuse they are going to give if I call their hot line now...
Just FYI same things applies to pacnet bb over cable
really? i have been happy with their speed for about 1 yr now and just renew it... disruption was min to 1 day as i got their cs to tell me which the earliest can activated and which i send email to SH to terminate with the date specified on the email... problem came when SH forgot to terminate it and i have to call them up to terminate it
nothing you can do for now.
Why don't you consolidate and one shot email them the problems. the time which is slow and the sites that you were visiting.
Same time get into contact with the manager, via email or phone.
__________________
http://www.bodyblitz.sg
Bodyblitz fitness solutions - No B.S, just results.
My M1 fixed BB is having trouble again, loading to any websites are extremely S..L..O..W on my 30Mbps. It take nearly 5 - 15 mins to load up a page or simply not load at all.
I dunno what excuse they are going to give if I call their hot line now...
wah siao liao loh
Better complain, complain and complain
Keep my finger cross hope my side will be better after my service is activated
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