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Old 08-05-2017, 10:53 AM   #5566
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Does the service centre still exist? Tired to call the number above no one answer. Wanted to send my Surface for repair but their technical hotline will need to pay $29 to reach them and the MS website only can select direct replacement at a cost of $350..
Closed down long time leow.

FYI, that's not a service centre but a replacement centre

Heard that a new replacement centre will be up soon but not sure where and when
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Old 08-05-2017, 10:55 AM   #5567
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Hi, I just recently sent my Surface Pro 4 for servicing (for mild glitching on the display). Just wondering, how long will it take to ship back to me? As I kinda urgently needs the laptop at this period of time.
I believe it's within 7 working days
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Old 08-05-2017, 05:44 PM   #5568
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Hi, I just recently sent my Surface Pro 4 for servicing (for mild glitching on the display). Just wondering, how long will it take to ship back to me? As I kinda urgently needs the laptop at this period of time.
Bro, how do you reach out to Microsoft and get them to service? Thanks alot!
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Old 09-05-2017, 10:11 AM   #5569
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The only other way I know of is to use their online Support Chat but I don't know if they support Hardware now. They used to years ago.
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Old 09-05-2017, 11:47 PM   #5570
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Bro, how do you reach out to Microsoft and get them to service? Thanks alot!
open a service ticket here:

https://support.microsoft.com/en-sg/devices
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Old 10-05-2017, 12:22 AM   #5571
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open a service ticket here:

https://support.microsoft.com/en-sg/devices
Is your product still under warranty. As mine is not, it requires me to make a payment of $350 before completing the request...
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Old 10-05-2017, 12:24 AM   #5572
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open a service ticket here:

https://support.microsoft.com/en-sg/devices
Sorry its $360.

For MS Repair Order:

Out Of Warranty - Standard Exchange
(SGD 360)
Once non-functioning unit is received, it will be replaced with a similar device.
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Old 10-05-2017, 01:11 AM   #5573
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Sorry its $360.

For MS Repair Order:

Out Of Warranty - Standard Exchange
(SGD 360)
Once non-functioning unit is received, it will be replaced with a similar device.
I exchanged when it is still under warranty. microsoft do not repair your surface. They will replace it with another 1. The replacement I got is as good as new.
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Old 11-05-2017, 10:16 PM   #5574
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I exchanged when it is still under warranty. microsoft do not repair your surface. They will replace it with another 1. The replacement I got is as good as new.
My warranty has over and have to pay a $360 for replacement. I have checked out repai centre outside but they told me there will be a risk of crack screen and replacement will be expensive for screen. Sigh.. made the wrong choice.
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Old 14-05-2017, 12:49 AM   #5575
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My warranty has over and have to pay a $360 for replacement. I have checked out repai centre outside but they told me there will be a risk of crack screen and replacement will be expensive for screen. Sigh.. made the wrong choice.
I saw is $790
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Old 14-05-2017, 08:13 AM   #5576
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Surface 3 is definitely cheaper than Pro...
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Old 26-05-2017, 05:36 PM   #5577
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Hi, I am using a SP3 with Win 8.1.
Can I still upgrade to Win 10 Pro?
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Old 27-05-2017, 05:13 PM   #5578
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If you have the license key, you can download media creation tool, create a usb stick and install Win10. Then again, you can just try that, if the installation use the CD key in the UEFI, then you don't need to key in any CD key.
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Old 28-05-2017, 07:56 PM   #5579
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I saw is $790
Price increase to $849
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Old 05-06-2017, 04:31 PM   #5580
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If you have the license key, you can download media creation tool, create a usb stick and install Win10. Then again, you can just try that, if the installation use the CD key in the UEFI, then you don't need to key in any CD key.
Thanks.

Hmm. You mean the license key of the Windows 8.1?
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