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MS surface pro 4 in singapore?

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Old 20-04-2017, 11:06 PM   #3361
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they charge for out of warranty products. but i think online chat is foc. Post on FB get faster response than online chat.
Can i check what is their facebook account?
Is it this one? https://www.facebook.com/surfacesing/

Last edited by ElZedHaitch; 20-04-2017 at 11:09 PM..
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Old 20-04-2017, 11:34 PM   #3362
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There is an online chat but you always need to queue for a very long time. And you need to monitor the chat window to see when your turn comes, if you miss it you have to wait all over again.
They sent me a new SP4 pen without me having to return it, so it was pretty good.
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Old 21-04-2017, 12:37 AM   #3363
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There is an online chat but you always need to queue for a very long time. And you need to monitor the chat window to see when your turn comes, if you miss it you have to wait all over again.
They sent me a new SP4 pen without me having to return it, so it was pretty good.
Is this the chat? https://support.microsoft.com/en-us/contactus/

I cant find a surface specific chat
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Old 21-04-2017, 08:31 AM   #3364
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Is this the chat? https://support.microsoft.com/en-us/contactus/

I cant find a surface specific chat
Should be this one, however, you need to sign in with your Microsoft account

https://www.microsoft.com/surface/en...ort/contact-us
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Old 21-04-2017, 08:57 AM   #3365
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Yes, I am surprised that they charge $38 for a call as well.
Yes MS charge USD29 for support call for other countries if not wrong
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Old 21-04-2017, 09:17 AM   #3366
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How long is ur 'prolong'?
I usually see it after an hour of intensive use(compiling code etc). The screen itself will also heat up quite a bit.

Intensive = fans kicking in.
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Old 21-04-2017, 09:43 AM   #3367
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anyone found a solution to laptop sometimes not going into sleep mode when you close the cover? SUPER IRRITATING, especially when you put into your bag and then realize your battery is flat when you need to use it. Is there any app out there that will ensure laptop is put to sleep?
bump...........
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Old 21-04-2017, 12:04 PM   #3368
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Nothing on the screen. Yesterday the keyboard will still light up when i long press the power button or do the force shutdown button combo. Now nothing.
Maybe your power adapter is not charging your set or your battery gone.

Coupled with perhaps your set entered a failed hibernation.
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Old 21-04-2017, 12:07 PM   #3369
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bump...........
check your updates and power management, this is resolved quite long ago.

You can check by covering ur keyboard then open it, if its still active means either you have any programs that stops it from hibernating or your keyboard is not registering it.
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Old 21-04-2017, 02:28 PM   #3370
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Maybe your power adapter is not charging your set or your battery gone.

Coupled with perhaps your set entered a failed hibernation.
Tried charging in 2 different places. Still no go.

the adapter has a light when connected to the SP3. So i guess it should not be the case.

Hmm. I asked shops and they said likely is a mobo issue. Must send in for check but likely repair need 200-300. Thats far too much for me.

Must start lookling for alternatives. Maybe see other brands now since the servicing for surface so hard in SG and had many problems over the 2 years i used it.
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Old 21-04-2017, 09:26 PM   #3371
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Tried charging in 2 different places. Still no go.

the adapter has a light when connected to the SP3. So i guess it should not be the case.

Hmm. I asked shops and they said likely is a mobo issue. Must send in for check but likely repair need 200-300. Thats far too much for me.

Must start lookling for alternatives. Maybe see other brands now since the servicing for surface so hard in SG and had many problems over the 2 years i used it.
There are some crazy fixes that appeared to have worked for other people. Check out this thread Windows Central. http://forums.windowscentral.com/microsoft-surface-pro-3/379941-surface-pro-3-wont-turn-battery-driver.html

Sent from Sony SGP771 using GAGT
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Old Today, 04:16 PM   #3372
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There are some crazy fixes that appeared to have worked for other people. Check out this thread Windows Central. http://forums.windowscentral.com/microsoft-surface-pro-3/379941-surface-pro-3-wont-turn-battery-driver.html

Sent from Sony SGP771 using GAGT
Wah. Throw in freezer. May be too crazy for me. I think I give up alr. Time to get a new com.
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