Sofero
High Supremacy Member
- Joined
- Jul 13, 2010
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Gonna add to this thread on my experience with ACE insurance travel insurance.
After claim was filed and documents sent in, I even wrote to notify them I have send out the documents but I did not see a response until I call them 1 and a half month later, then they claimed they had sent me the rejection letter two weeks after I sent the document, which I have never seen.
And because my case was having a fall on the way to the airport, no overseas medical treatment because duh! Was trying to catch a plane back to sg, and when back in sg went for tcm for back pain, so the claim was rejected.
I understood the difficulty for the cso to respond to the case other than follow the clauses so I specifically asked for the case to be escalated for further consideration if possible,the cso promised me that the case will be escalated, so I followed up with an email documenting the request. However there were no response to my email, at all. Really is fuss free to purchase insurance but sibei difficult to get a reply on the claim request and follow up enquiries. Gonna avoid ACE travel insurance from now on, really a waste of time and money lo.
After claim was filed and documents sent in, I even wrote to notify them I have send out the documents but I did not see a response until I call them 1 and a half month later, then they claimed they had sent me the rejection letter two weeks after I sent the document, which I have never seen.
And because my case was having a fall on the way to the airport, no overseas medical treatment because duh! Was trying to catch a plane back to sg, and when back in sg went for tcm for back pain, so the claim was rejected.
I understood the difficulty for the cso to respond to the case other than follow the clauses so I specifically asked for the case to be escalated for further consideration if possible,the cso promised me that the case will be escalated, so I followed up with an email documenting the request. However there were no response to my email, at all. Really is fuss free to purchase insurance but sibei difficult to get a reply on the claim request and follow up enquiries. Gonna avoid ACE travel insurance from now on, really a waste of time and money lo.