charcoal3256
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- Joined
- Nov 5, 2006
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Hi all,
Wish to seek any advice here. Had booked my trip with MAS from SG-KL- Osaka in Oct 16 for my april 17 trip. To my horror, I received an email 2 weeks back that the KL-Osaka flight has been push forward by 2 hours and thus I wont be able to catch the connecting flight from KL- Osaka. So what MAS did was to cancel my KL-Osaka flight conveniently, and that I have been kicked out of my flight which I find highly ridiculous.
I immediately called MAS call centre and the call centre agents assured me that my flight will be reinstated once it's been subjected to the approval by the main office, they also assure me that my flight was not full. Basically they told me to call every day to check on the status of the flights. It has been 2 weeks since, and the last call, the agent finally said that all flights are full now up till 1 week after my supposed departure date and I am placed on the waiting list
What MAS did is highly ridiculous, and it seems that they kicked out the passengers who got cheaper tickets earlier on and that now they are earning the premium price paid by the passengers who booked later.
I have given up hopes that MAS will reinstate my flight and ready to book another flight at a much more expensive price.
I am really frustrated that MAS is able to bully passengers like that, and that their customer service staff simply does not care and do nothing abt it except to 'apologise' about it and just paying lip service.
I am thinking how should I go about to complain about MAS? Through CASE, writing letters to major newspaper and post my horrible experience with them. Hopefully other passengers will be warned about it and do not suffer the same fate as me.
Cheers
Wish to seek any advice here. Had booked my trip with MAS from SG-KL- Osaka in Oct 16 for my april 17 trip. To my horror, I received an email 2 weeks back that the KL-Osaka flight has been push forward by 2 hours and thus I wont be able to catch the connecting flight from KL- Osaka. So what MAS did was to cancel my KL-Osaka flight conveniently, and that I have been kicked out of my flight which I find highly ridiculous.
I immediately called MAS call centre and the call centre agents assured me that my flight will be reinstated once it's been subjected to the approval by the main office, they also assure me that my flight was not full. Basically they told me to call every day to check on the status of the flights. It has been 2 weeks since, and the last call, the agent finally said that all flights are full now up till 1 week after my supposed departure date and I am placed on the waiting list
What MAS did is highly ridiculous, and it seems that they kicked out the passengers who got cheaper tickets earlier on and that now they are earning the premium price paid by the passengers who booked later.
I have given up hopes that MAS will reinstate my flight and ready to book another flight at a much more expensive price.
I am really frustrated that MAS is able to bully passengers like that, and that their customer service staff simply does not care and do nothing abt it except to 'apologise' about it and just paying lip service.
I am thinking how should I go about to complain about MAS? Through CASE, writing letters to major newspaper and post my horrible experience with them. Hopefully other passengers will be warned about it and do not suffer the same fate as me.
Cheers