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Feedback for Xiaomi Service Centre

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Old 03-02-2018, 10:10 AM   #1
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Join Date: Feb 2018
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Feedback for Xiaomi Service Centre

Hi guys, here's what I have experienced with the Xiaomi service centre recently. Thought it will be good to share it here for awareness. The summary below was also sent to their their centralized email and I am now waiting for their response.

"" Hi. I just visited your service centre on 2 Feb 2018, 7.45pm and here is my experience:

I asked your staff (Ardy) if there is any issue with their service hotline because I have been trying to reach them for the past 2 weeks but to no avail. He told me that they simply will not pick up any calls to their customer service hotline because there is a shortage of staff at their end. In his exact words, I quote, ‘You will not be able to call in to us, because there is not enough staff here to man the phone’.

He returned the phone to me and told me that it wasn’t repaired because there’s water damage on the motherboard. He claimed to have called me several times including text, none of which I have received from the day I sent in my phone.

Did he really call or is this a really bad case of miscommunication? For the whole 3 weeks, I wasn’t updated anything on the repair status, until I came down and only to find out that it wasn’t repaired.

After he went into the service room, his colleague (Tommy, a guy with tattoos on his arm) came out and attended to me instead. Basically he told me the same thing as what Ardy told me. He further advised me that there is nothing I can do and suggested that I write in to feedback.

There was also a $32.10 fee which was chargeable for ‘inspecting’ my phone and out of ‘goodwill’, he waived it for me.

FYI, this phone was only with me for less than 2 months and it had problems booting up. This is definitely the worst customer experience I have had in years. It is totally unacceptable. I hope someone can explain how can this happen, and provide some closure for me, please.

Thanks. ""
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Old 08-02-2018, 07:18 AM   #2
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Join Date: Jan 2000
Posts: 1,347
been a long time since I last visited their svc centre..

Overall I would rate 5/10. People there are like ah beng style lol. That was like 2 years ago when I visited them.
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