Thinking of buying a Redbean Android Box? I urge you to reconsider.
I am not a competitor, just a customer who had a really unfortunate bad experience with this company. I am posting this so that all my fellow singaporeans will not be cheated.
I was recommended by my good friend about this product and decide to go down and take a look. The salesperson seems very helpful and straight away recommended me their "Top" end model. they gave a very impressive presentation and treated you like their most valued customer.
They say that retail price is $230 ( they will quote you different pricing everytime u ask them) and I asked for a discount. I repeatedly asked if thats the best model in the shop and they say yes. And of course they gave.. And of course I bought from them.
I went back home to try out the set.. but to my surprised, it wasn't processing the 'high definition' videos properly and was very laggy.
I decide to go back to ask them to check if it is my set that was faulty. I could sense their hostile attitude the moment i told them that i have issue with their product.
Ask them to test it out but they seems rather reluctant and insisted that it is my internet speed (which is Fibre 1 gbps)that is causing the lag. So i tried it on their internet. Same issue surfaced. I was suspecting that it was an inherent problem in all of this model which i bought. and i was right. I tested on all the same model and all had the same issue.
Unconvinced, I went to test out their 'Mid End' model which is suppose to be cheaper and of lower quality than my set. To my surprised, it was of better quality. So I decided that i wouldnt mind taking a lost and change mid model if it is working to my satisfaction.
I asked for a exchanged to that mid end model. I was shocked with the salesman told me that i have to top up $40 for a lower end model.
I obviously wasn't please and explained that my friend who bought the same lower end model didnt paid such a high price and even offered to provide his receipt for his verification. But he insisted that I have to paid more.
I didnt want to argue, i just wanted to get this settled, so I said ok. Almost immediately, he went and took out a 'New' Set.
Then, I noticed that the set he took out was a older version of the model. All the logos and even model number was different from the display set which I was told was the latest model that came in.
And upon further inspection, I realised that it was a USED set.
I questioned him, but suddenly, all the salesperson in the shop came around me and insisted that i was given a brand new set. It was obvious, there were user marks and all the accessories in the box was opened and used. But they refuse to admit that was used. I was so mad that i took my old set and left.
No Matter how i argue, they will continue to cheat me, there is really not point in arguing.
Its a long story, but what i want to say to my fellow singaporean is that, please consider twice when you patronize this shop. I dont want to name the shop but do exercise extreme caution when you are buying a Redbean android box.
They employed salesman who will sell you garbage and make it sound like gold. I hope i will be the last one making the stupid mistake of buying from them.