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Old 08-05-2016, 03:08 PM   #7369
Junior Member
Join Date: Jul 2005
Posts: 22
Hi Cleven,

Thanks for the information. I have looked at a few other providers as well, but after reading through this whole entire thread, I have learned that the installation of the air con plays a critical part as well, and Gain City seems to have a fleet of technicians who are well posed to install the units? I went to a few website and they offer 1 year installation warranty, GC is offering 3 years.......

There are so many stories of condensation leaking, ducts not installed properly, coolant leaking etc.... I was thinking 3 years warranty seems more secured compared to 1 year?

As for the quote for Starmex, you quoted MXY4A28 (2 tick model), the one I saw was MXY-4G28VA (5 tick) system 4. The 2 tick model at GC was selling at $4.3k. I was hesitant about the 5 ticks starmex because of the under powered compressor, which many here have mentioned, upgrading the compressor unit cost another extra $1.2k bringing it to $6k......

Hence I looked at the other options on displayed at GC and found the YORK model (4 ticks) at $3.8 k, the compressor is at higher capacity than starmex, but the sales guy told me its made in China, but the warranty is the same as starmex.

But the members here seemed to be quite against YORK, but a few of my friends who's using YORK in their offices mentioned it is quite an "OK" model, it cools the room fast and seem quiet, but then again, its the estate management that maintains the air cons, so they don't know about the serviceability of YORK.

Alternatively I would be getting the 2 ticks model, but I read on NEA its efficiency is 1 to 2 whole point below YORK and Starmex (5 ticks)....

Such headaches....... I don't mind paying a little more for starmex(5 tick) if it proves worthy, but the figures does show it is under capacity and it will be quite silly of me to ignore the figures?

At the end of the day, many here say its depends on luck if we get a good or bad experience, but since all else is the same, then pricing at the start would be the determining factor?
Ah, sorry for the overlook that yours is the 5 ticks model. I'm not going for that, to me, it's still quite new, not sure if that's stable yet. While I can go for newer phone, I can't do the same for aircon. If phone not stable, can change easier, but it's too troublesome for aircon.

As for GC, there's lots of other bad reviews as well from other sources, not just workmanship, people complained that their customer service sucks & they pushed for dept to dept should you ever need troubleshooting. Hence, so what if they give you 3 yrs installation warranty, point is would you have problem getting people to solve your problem in the first place? Some of the bad reviews were from other forums or even individual user's blogging their reno on their blogs. I ever saw bad reviews like someone really regretted engaging GC even though after the friend advised to avoid cos GC installers damaged the cupboard during installation, the person went ahead with GC & its installers damaged the floor. Yet, they can't complain to GC cos it would be the installers who had to pay for the damages but they weren't earning that much in the first place.

I don't know about York, but my 1st & current aircon is McQuay, which is no longer selling in Sg market. When we told some friends the brand of our aircon, some didn't even hear about it. We had this installed in 2000 & was not by big company. Today, it's still doing fine except that the compressor got louder. Back then, Internet was still not that common, so cannot check if this brand & installer company were good, so we just went ahead with it. Now, with Internet, actually it made us more difficult to decide, concerns built up as the reading built up.

Ultimately I would choose a company that's willing to come to my place to do a non obligatory site survey & looked at my house's constraints, shared with us on the proposed routes. Through the conversation, can at least get a sense of their knowledge. An installer himself or someone on the ground to do the site survey would be better than a salesperson. This my personal's opinion.
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