Worse air-con company that I experience - CT Aircon
Hi guys, I just wanna share my this nightmare experience that I recently encounter with this aircon company name CT Aircon.
Long story cut short, couple of weeks back then, I went down to their Woodland showroom cum office to purchase a single split unit aircon for my living room. Upon order confirm, they request 80% deposit in order to arrange a installation date for me. However, I have manage to negotiate down to 50% instead. The appointment that I was given is almost like 2 weeks later. With recent hot weather, I have no choice but to accept it.
On the day of installation, the appointment time given was 1 to 3p.m. hence, I have took a half day leave from my work and be back home by 1p.m. to ensure that someone is home before they arrive. Guess what? My wait start from 1p.m. to 6p.m. Isn't it ridiculous??? In between, I have keep calling their office to check on the installer arrival status and their CS keeps telling me that they are unable to contact the installer, but rest assure me that they can install within the same day as this is only a single split unit. They had repeated these assurance to me each and every time I call. Their installer (different team from the one they initially plan) finally came at 6 p.m. After looking at my place, the installer told me that they are unable to install as it require to have drilling work which is not permitted by HDB at that hour.... ter.....
So, I decided to cancel my order with them and request for my deposit to be refund. Their CS told me it takes 7 working days to do so..... They are taking customer money to earn some interest or what? 7 working days??? This is really really ridiculous experience that I ever have. Bottom line, if you are thinking of buying a new aircon, please remember this name - CT AIRCON, never never buy from them unless you want to try my experience. Hope these info will help to save someone from falling into the same shitty situation. Cheers! FYI, I have yet to receive my refund till date and today is the 5th working day liao.