Anybody experiencing bad customer service with Easybook? Their customer service officer responding to emails is quite terrible and unhelpful. Encountered some problems with booking and they overcharged me, and did not accede to a refund when there was a glitch in their platform.
Is the Clearance for taking train different from the bus? Will we be cleared faster as compared to bus?
Going to try taking KTM in.
Is the Clearance for taking train different from the bus? Will we be cleared faster as compared to bus?
Going to try taking KTM in.
the clearance is different with the bus, both side immigrations are dedicated for train, this is why taking train is much more convenience than bus especially during rush/peak hours
Train direction from woodlands to jb sentral:
both SG and MY immigration located at woodlands building
Train direction from jb sentral to woodlands:
MY immigration is at jb sentral, SG immigration is at woodlands
If we book online on Easybook or KTM website, do we have to print out the ticket or collect the ticket from the KTM counter?
Print the e-ticket as boarding pass. You need to show it at entrance gate
We dun need to go counter to exchange the tickets?Ok thanks.
Have only bought at the counter before.
does anyone use MACS to pass MY immigration using train?
I saw there is e-Gate but not sure whether it's exclusive for MY passport or MACS also can work there
since at least 2-3 weeks now, the JB side requires the e-ticket to be exchanged for a printed ticket at the ticket counter! Make sure you change for a printed ticket from the ticket counter even if you had printed your paper e-ticket.
Not sure if the Singapore side has also changed to this new process, maybe someone else can confirm.
Yes, at JB side need exchanged for a printed ticket now..
Didnt take at SG side so far, so not sure..
so upon arrival in JB, we can exchange for our returned tickets after clearing immigration for same day back?
since at least 2-3 weeks now, the JB side requires the e-ticket to be exchanged for a printed ticket at the ticket counter! Make sure you change for a printed ticket from the ticket counter even if you had printed your paper e-ticket.
Not sure if the Singapore side has also changed to this new process, maybe someone else can confirm.
possible to just show the email on phone, if no printer?
Just show at the counter. All train ticket need to print at ticket counter. My guess is got some people photoshop their own train ticket.