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Old 17-09-2016, 10:52 PM   #8485
telstar
Junior Member
 
Join Date: Feb 2011
Posts: 4
Aron & Ah Boon's customer service is amazing.

I posted this not too long ago:


The above piping work was done by them.

And then I decided to ask Ah Boon on Whatsapp (because he doesn't answer the phone ) about the possibility of changing to either 5-tick Starmex or to Urusara or Envi, or whether I'm stuck with my original choice of 2-tick Starmex.

Msg sent early evening, he read the msg late evening, 2 blue ticks ... no reply.

Next afternoon sent another msg ... "do let me know pls, tks" ... he read it late evening, 2 blue ticks ... no reply.

Srsly? Business so good until don't even want to reply after reading? How to trust their after-sales service when they're already like that before the final sales concluded? I'm wondering if I should just pay them for the piping work already done and find someone else to do the fancoils.
I am having the same experience with the infamous duo. Aron would claim he's out of town and I could contact or sms Ah Boon for a site survey. The latter never bothers to reply. Good riddance to them. I'd bring my business elsewhere.
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