i used hopshopgo which is essentially comgateway. They help me repacked the packaging for free.
We are writing to inform you that your package, XXXXXXXXX from USMERCHANT , has arrived with items containing lithium battery(ies) that required repackaging to meet International Air Transport Association (IATA) regulations.
Our ORM-D Team (i.e. team that regulates Prohibited items for shipment) notes that this package contains the following item(s):
• PI 967 II battery. QTY1 Arrived in bag, repacked into box(s) and redimmed. Repacked battery(s) into package(s)
We are committed to delivering your order as quickly as possible, but we also strive to do so responsibly, and in compliance with International Air Transport Association (IATA) regulations. Orders containing lithium batteries must be shipped in rigid packaging (polybag or envelope-type packaging is not allowed). Finally, depending on the battery type, a shipment should only contain a specified amount (i.e. 2 batteries or 8 cells depending on watt-hour rating) and may need to be shipped individually. This is because IATA considers these to be dangerous goods which may cause danger, damage or delay to international shipping. For more information, please click here.
Our team has gone ahead and repacked the item in rigid packaging, in conformance with IATA regulations. While the repack fee has been absorbed this time, repackaging fees for batteries will be applicable and payable at international shipping checkout moving forward.