renfred89
Arch-Supremacy Member
- Joined
- Nov 11, 2007
- Messages
- 17,520
- Reaction score
- 17
Just called citibank and discussed with them over the decline enrolment of one specific credit card into samsung pay. after a month of effort, citibank finally isolated the cause of decline enrolment.
Cause: Citibank only provide 3 slots per physical card to be shared amongst android pay, samsung pay and apple pay. If the same phone/watch got reset and needs to re-add the card, the digital card number remains unchanged. meaning, one card is only capable of generating 3 different digital card number for 3 different devices only, including watches.
Resolution: to always de-enrol cards from older device should you be selling it or deactivating it. simply remove card through samsung pay app one by one so that the bank can release the slot for your new device.
If you don't do it diligently, you end up like me waiting for 1 month just to pray for a genius to appear, helping me to understand the constraints of the bank.
Cause: Citibank only provide 3 slots per physical card to be shared amongst android pay, samsung pay and apple pay. If the same phone/watch got reset and needs to re-add the card, the digital card number remains unchanged. meaning, one card is only capable of generating 3 different digital card number for 3 different devices only, including watches.
Resolution: to always de-enrol cards from older device should you be selling it or deactivating it. simply remove card through samsung pay app one by one so that the bank can release the slot for your new device.
If you don't do it diligently, you end up like me waiting for 1 month just to pray for a genius to appear, helping me to understand the constraints of the bank.