hi anyone has updated experience on intel rma?
Just sent mine for RMA, process still more or less the same. But I did all through Intel support website.
For me they usually takes one day to process each of your reply. Here's my timeline as of now.
29/10: open support with intel
30/10: Reply with questions on date of purchase and troubleshoot steps done.
31/10: Confirmed that a replacement is needed and ask for my shipping address
01/11: Shipping instructions emailed in the morning(8+ am), RMA documents emailed in the afternoon(3+ pm). Call for FedEx pickup before 6pm.
02/11: Fedex tracking reached Intel Penang
03/11: Intel Penang confirmation email processor arrived warranty depot
07/11: Replacement processor delivered to me