#Fantalicious, I had 3 cameras installed from the person you mentioned above, Dylan. All 3 cameras are working fine for almost 15months and 4 days now (counting now 02/07/2017).
I've been reading the forum for some time but did not bother to register myself as a user, that's relatively much explained why my user account was recently setup. Just a foreword note that I'm not here to start a quarrel, just want to share the other side of the story to everyone.
After i read the post from Fantalicious, i decided to kpo and call Dylan to find out the other side of the story. Because i do not believe Dylan is this kind of person. Even after 15 months and 4 days, I called him to request him to guide me through how to link to my new internet, he still guide me through without paying a single cent. As he told me, if he has to come down, there will be a $30 charges (fair enough), transportation cost for a handyman is even more before even getting a job done.
Here goes the story after so long grandmother story, told by Dylan to me.
He told me the first trip, he went down was to help you install 3 cctv cameras, same as me. No issues for many months. Then after he received a request asking to install another one more camera in the house. He went down for the appointment.
Everyone guess where the camera was installed, TOILET!!!, I was personally shocked and press on to asked Dylan a chain of questions, are you sure? What does the owner want to catch in the toilet? Did you install? To summarise, he mentioned he did installed but he was not feeling right about this family and told the owner to put a sign outside so that no one will step in without noticing it. He also told you or one of your decision maker in the family, he won't be responsible if the govt authority or maid agency come to know this as it is against the law.
i find this real sick! Who the h*** will want to install cctv camera in the toilet.
Let's move on to finish the long story, months went by and he received a call to relocate the cameras for your family. At the end, u wanted to safe cost, u relocated yourself. After a few days of relocation, one of the camera having issues, you requested him to come down to rectify the fault. He rectify it but the fault keeps coming back. He told me the whole technical details and found out that it was your software not updated. However, due to not enough storage did not upgrade. I'm not very familiar with software but i do know that if software is not updated, there will be some apps misfunction, it happens to my games sometimes.
During the last visit, he also did out of a good gesture to exchange the camera for you instead of showing a little of appreciation you had a big fuss over it because you are in the midst of scolding the maid while he was trying to explain to you.
With regards to the password, I do believe he sent a message to all the customers, including me who is out of warranty that to set the password because the system has been prompting us to do it. If you have set a password, how the world anyone is going to have it. You think everyone is so sick to watch who did not flush the toilet after using? Furthermore, i believe he has many customers, u think he is so free to watch what happen to every camera.
Very sad for Dylan, he is a nice guy and he is not calculative in giving on-site service even though he don't owns a car but he had a misfortune to meet such a nasty and sick customer. There are even more nasty vendors i ever had experience for cameras. Every time on-site even under warranty they will still charge you, only provide you a call support. Most of the time, the staff is entertaining you.
I am just doing out of a volunteer and kpo to share the other part of the story to all the readers here so that everyone get a good picture of what went on or wrong. It is unfair and unable to measure who is a good seller or who is a good customer.
Anyway just to share with you, Fantalicious, i had recommended a few of my friends to install, and all are happy with his service and cameras. I think the problem lies with you.
May god bless you and your family.
Bless those who have entered your toilet and got their privacy stolen
And may god enlighten your helpers to lodge a complain of you and your family in their embassy for such sick request to put a camera in the toilet.