Anyway, just like to share some experience regarding Nets Flashpay.
If your credit card expired, your auto top up on nets flashpay would get blocked, and you won't be able to use the card anymore. So I went to their tiong bahru office and asked to resolve this issue. So the customer service lady said she can unblock it, but that day, the machine to do that got issue or something, so cannot unblock. Then she asked me to pay the 50.25 for the auto top up and said that the credit left in the card would be refunded to me in 14 working days, and she has to cancel that nets flashpay card. I almost just left like that, but remembered that I don't have any nets flashpay cards to use for transit. So I ask her if I needed to buy a new one now. She said yeah pay 5 dollars for the new card and 7 dollar for inital top up. Which didn't felt right. I came here to get my card unblocked and it was their machine that was being faulty that day and could not do it, so she cancelled my card. I don't think i have to pay for a new card, i think i should have a replacement card. Instead of owning up to her mistake, she said 'alright, out of goodwill, will give you a new card' emphasis again on out of goodwill. Walau. Like she being super nice and going the extra mile to give me a replacement card when it is their problem for not being able to use their machine to unblock the card, so have to give replacement. Shouldn't this be standard protocol?
Coming to the refund thing: said it's 14 working days, and stated so on the form i filled out. but 14 working days passed, and i don't see any money being deposited into my bank account. called customer service to check on the status. customer service told me that it was only processed 14 days (normal days, not working days) after the day i went to unblock the card, and that the refund would only go into my bank account in another 14 working days. so it's actually 1 month plus before i see the refund.
Before i went to the tiong bahru office, i also called them to check regarding this issue. customer service directed me to another finance personnel to check. so i called this finance personnel. finance personnel said he will call me back later after checking. wait one whole afternoon, he didn't call back. i call the number again and again around 4-5pm, no one picked up.
An excellent customer service experience that you would love.
On another note, if you use credit card for auto top ups, take note that they would sort of preauthorise a 50 dollars x 4 weeks each month to ensure that your credit card has sufficient credit for auto top ups you do in the month, so if say your credit limit is 1000, your actual credit limit would be decreased by 200 dollars, so left 800 to spend.
