vernon_wmk
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Hi Michael,
Any news on when the new firmware update is coming?
Their website changed the date from Jul to Aug. Let's hope it really happens in Aug.
Hi Michael,
Any news on when the new firmware update is coming?
Your current setup is not optimal. Router to repeater 2.4GHz (backhaul) is subject to interference and all the devices connected to the repeater is compromised. I understand why you need to use 2.4, perhaps for the penetration capability.I live in a 3 storey house, would 2 sets of portal be good? Currently using Asus AC87u at the 1st floor where the ONT is and a repeater at the 3rd floor. Router to repeater connects via 2.4ghz and repeater to my devices in my room is 5ghz. I know placing the repeater at the 2nd floor is better, but my music server at the 3rd floor needs to connect via lan for remote control.
Can I reuse my repeater with the portal router? Just solely for my music server. So 1st floor and 2nd floor will have a portal each, and 3rd floor will be my repeater just for the music server.
Thanks!
i'm getting very slow wifi speed even when im standing right infront of the router, less than 100mbps. i had to restart the router to get it back to full speed. it happen every 2-3days.
wired connection about 750-800mbps. if i connect directly to my ONT i get about 900mbps
hi. What analyser are you using? What we don't understand is:Bought 1 during comex show, was pleased with the simple design. However, my portal isn't able to detect the other ssid on channel 52 and jump to another DFS channel. Any idea how I can force it to jump to other DFS channel?
hi. What analyser are you using? What we don't understand is:
1) At the top of the horizontal axis, there is a number in bracket (1) (1) (1) (4) what are they? Number of SSID? Because your 5GHz channel 52 says 1 but there are 2 SSID on that band. Something is wrong with the chart.
2) Portal always keeps Guest and User at same channel, in your chart it is separate.
There may be compatibility issues between the wifi analyser program with your laptop's wifi, hence the chart may not be displaying properly. If you have a major brand phone, it might be better for you to use Wifi analyzer or wifi analyzer pro on your phone instead.
For additional help, you may want to email to jason.teo@convergent.com.sg
Just bought the Portal, but having problem pairing with my iPhone apps. It keeps prompting "Pairing failed".
Who can I contact for help? The information is lacking on local support on portal website and nothing is stated in the user menu.
Try using the SSID and wifi password on the bottom sticker? Log in and then configure from there.
Already done that. Just want to re-solve the pairing issue with my phone.
Thanks.
can't seem to update to latest firmware even though I am currently on 1.2.152. When I click on update it says already updated to latest version. Anyone else have this problem?
Please try to update from the app and not from the webGUI.
Login to your Portal from the app. --> Click on the gear symbol on the top right corner. --> Click on "Check update". Leave it alone for a while, it should starts to update.
For technical support you may call Convergent customer support @ 6337 0177.