While Kino has an excellent physical store in Singapore, its webstore leaves a lot to be desired. The main issue is SPEED.
The webstore has an extremely slow server. Every search will take many seconds to load. And the results of searching are painful to go through. They aren't sorted based on availability, so you're literally forced to open them one by one to see if they're available in their fulfillment centre. And oh the horrible speed of opening each item.. Kino's website has always been slow for years, but it appears worse these days, to the point of unusable.
Second, the speed of fulfillment. I ordered a number of books, and all are shown to be available in their fulfillment centre at the time of ordering. Well, it took them 4 business days to inform me that some books I ordered aren't available at their fulfillment centre. They ask me via email if I want to order them from their supplier, which they say could take up to 3 weeks. Two problems: why aren't their database updated in the first place? Second why do they take 4 business days to find out about it?
If I want to wait for days just to be informed that the books aren't available, I'm afraid they aren't up to the competition, where books can be bought at much cheaper prices (eg Amazon, Book Depository).
So, Kino should step up their game if they want to be a major player in online retailing. At the moment, I have to say, based on my current experience, there's plenty of room for improvement.
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