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Old 07-12-2017, 11:47 PM   #5892
civicguy
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Join Date: Dec 2007
Posts: 17,467
Regardless, I don't see any attempt to resolve the latency / download issues we are facing.
I don’t understand these support people. If you have 10 knowledgeable users who has the same issue (ie slow downloads from Europe or file sharing hosts), how can you even think it is an individual person issue and not a systematic issue.

I will fire my support team if they ever said that to my users.
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