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Old 08-12-2017, 08:46 AM   #5893
Ark Law
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Join Date: Jan 2013
Posts: 9,015
I don’t understand these support people. If you have 10 knowledgeable users who has the same issue (ie slow downloads from Europe or file sharing hosts), how can you even think it is an individual person issue and not a systematic issue.

I will fire my support team if they ever said that to my users.
If I'm VQ boss, I'll keep them and give them a bonus. Ignore all problems and claim all is well. Cut cost, don't invest in infra, don't maintain networking assets, minimal invest, maximum sign ups, superb profits.

Why actually spend money in being the best ISP when I can just have more cash for myself by being as rubbish (if not rubbisher) as traffic light ISPs?

Hence all the rubbish service, rubbish billing, rubbish support, rubbish tech, rubbish speeds
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