Treoo.com

ksapple

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Just to do a quick review.

If you guy wan to repair or reshell dun bother with them.

Staff poor communication.
Long waiting time

Send my earphone on 5th Oct to check if possible to reshell, only get back to me 2-3 weeks later, reason cuz the staff in charge is oversea they dunno anything.

After making full payment + ear impression on 1st Nov. I was told 4-6 weeks.
Fast forward today, Live chat them, was told still need a few more weeks.

Can't even give a proper date.

So please if u wan reshell make sure u can wait for 3 months if not dun bother
 

ksapple

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Reply at 9 pm, required another 3 weeks.

Making my reshelling earphone only ready after Christmas. 1st Nov till 28th Dec??

No update, until I start asking them. Please reconsider if u guys wan to reshelling or do custom with them

Sent from Sony G8142 using GAGT
 
Last edited:

shadow84

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They send to China for reshell. So im guessing there is some effects from 11.11 and 12.12?
 

Dreammusic

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Actually if you do Noble custom from Stereo also need to take around that long and festive season when the orders pile up may take longer.
 

ksapple

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Which company did they send your iem to do the reshell?
Nocturnal I think. I sent it well ahead of 11/11. The problem they first promised 6 wks, then say will get before Christmas. And they dun bother to update.

When I sent me iem to let them check if can repair it took they 2wks to get back to me zz just to check can reshell anot

Sent from Sony G8142 using GAGT
 
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Silvialite

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Nocturnal I think. I sent it well ahead of 11/11. The problem they first promised 6 wks, then say will get before Christmas. And they dun bother to update.

When I sent me iem to let them check if can repair it took they 2wks to get back to me zz just to check can reshell anot

Sent from Sony G8142 using GAGT

Nocturnal is a local company.

Good luck. They don't respond unless you actively chase them for updates. And probably add 1 month to the ETA they gave you.
 

ksapple

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Countdown from 2 weeks see will they come up with any excuse
 

tre_oo

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Hi ksapple, we managed to trace back to your order with us given the below information.

Reshell lead time has always been 6-8 weeks, and not 4-6 weeks.

In our reshell history within the past year, the only delay was for 1 customer due to a complex reshell and special parts had to be ordered.
Your reshell is still within the stipulated lead time.

It might appear to be long, because you had counted from the wrong date. It should count from 1st November onwards.

We have investigated this case, and our replies to your emails had been prompt.

We will PM you shortly.

We do our best for every customer. Including yourself, sir.


Just to do a quick review.

If you guy wan to repair or reshell dun bother with them.

Staff poor communication.
Long waiting time

Send my earphone on 5th Oct to check if possible to reshell, only get back to me 2-3 weeks later, reason cuz the staff in charge is oversea they dunno anything.

After making full payment + ear impression on 1st Nov. I was told 4-6 weeks.
Fast forward today, Live chat them, was told still need a few more weeks.

Can't even give a proper date.

So please if u wan reshell make sure u can wait for 3 months if not dun bother
 

ksapple

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Jun 24, 2012
Messages
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3,434
Hi ksapple, we managed to trace back to your order with us given the below information.

Reshell lead time has always been 6-8 weeks, and not 4-6 weeks.

In our reshell history within the past year, the only delay was for 1 customer due to a complex reshell and special parts had to be ordered.
Your reshell is still within the stipulated lead time.

It might appear to be long, because you had counted from the wrong date. It should count from 1st November onwards.

We have investigated this case, and our replies to your emails had been prompt.

We will PM you shortly.

We do our best for every customer. Including yourself, sir.

4-6 wks was told to me by the guy that send me off that day. I did also mention i wan to gt it before xmas, he even joke that it wont take so long. I been patience with u guys asking politely thru ur live chat but tat day when i livechated u responded:

Me: Hi I like to know if my order100xxxxx0 will be able to get it by this
week

Treoo: "Hi, the order should not be ready by this week as it should still take a a few more
weeks to complete."


As for the post made ytd it was before u guys sent me the email.

I will still update this thread weekly till i received my iem.
 
Last edited:

ksapple

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Finally ready liao, nw waiting for courier

Sent from Sony G8142 using GAGT
 

ksapple

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Last update..

It has finally arrive, still quite true to their words manage to get to me before Christmas.
 
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