Silverstone Strider 1200W Platinum RMA

[dorabee]

I bought the above PSU on 28th dec n its been giving me problems.

Do I bring down to service center or can bring down to shop for 1 to 1 exchange?

 

[AverTek]

Hi Dorabee,

May I know what issues are you facing with PSU ?
Please refer to link for warranty terms & conditions: http://www.silverstonetek.com/warranty.php?area=en


Regards,
K

 

[dorabee]

Initially, it works well. But suddenly, it just fail to boot up the motherboard. My mb, ram, chip n psu are new and bought on the same day.

I hve to go back to sls to get another PSU.

 

[AverTek]

Initially, it works well. But suddenly, it just fail to boot up the motherboard. My mb, ram, chip n psu are new and bought on the same day.

I hve to go back to sls to get another PSU.

Hi dorabee,

Thank you for the information. Please PM us the serial number of your PSU.

Regards.
K

 

[dorabee]

The serial number is DB17450031STK20FPT

 

[AverTek]

The serial number is DB17450031STK20FPT

Hi Dorabee,

Sorry for the late reply.
You may send this PSU to our service center with the receipt.
I will get back to you shortly on stock availability for 1 to 1 exchange.


Regards,
K

 

[dorabee]

Ok, thank you.

I have not register for the warranty yet. Should I do it now or I can just bring it directly to the service center?

 

[AverTek]

Ok, thank you.

I have not register for the warranty yet. Should I do it now or I can just bring it directly to the service center?

You can register on our website if you wish but you must still keep your receipt for warranty service.

For this case, please make your way down to our service center, I have informed my service team to allocate 1 unit for you.

Please kindly read through the below link before visiting us:
http://www.silverstonetek.com/warranty.php?area=en


Regards,
K

 

[dorabee]

Hi,

Thank you for the good after-sales service.