kevincheng
Junior Member
- Joined
- Jul 3, 2009
- Messages
- 94
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I have been experiencing problems with Onevoice for several weeks and Viewqwest has been unable to fix it.
The most common problem has been that when an incoming call is answered, the caller cannot be heard.
For the past 48+ hours, the problem has been that I only hear an engaged tone when I pick up the phone and calls can neither be made or received.
Viewqwest does not care about the uptime for their OneVoice service. It appears that their OneVoice technical team only works during the day on weekdays. If you call during other hours, the support line will tell you that the OneVoice engineering team has been informed and will get back to you. What is the point of a round-the-clock support line when they cannot fix the problem?
I have 3 children at home. If I were out and there were an emergency, I suppose Viewqwest would not care that my children would be unable to call 999 or 995. I wonder if there are legal implications in Singapore regarding this.
As the Viewqwest support line is not toll free, I must have spent about 100 mins of my mobile phone talk time on their support line. On one occasion after waiting in the queue for 15min I pressed zero attempt to leave a voicemail to be called back but did not hear any prompt to start the message and so had to hang up and call again only to be put at the end of the queue.
Neither do I think that they can be relied on to return your call. Once I was informed that I would be called back to be updated on the problem and did not receive a call at all. Another time I specifically asked them to call me back within an hour and instead they emailed me. I suppose this was due to the agent's (Muhammad Shafiq) realisation that he had no resolution to my problem so he preferred to avoid telling me in person.
I was an early Viewqwest supporter and a customer for almost 6 years. As many other posts on the internet would testify, their product and service has unfortunately deteriorated to a point where I feel obliged to post this as a warning to anyone considering being their customer. Regretfully, I am pretty sure that they will not release me early from my pre-paid contract with them, but you can be sure that I shall be joining the exodus of customers once the contract ends.
The most common problem has been that when an incoming call is answered, the caller cannot be heard.
For the past 48+ hours, the problem has been that I only hear an engaged tone when I pick up the phone and calls can neither be made or received.
Viewqwest does not care about the uptime for their OneVoice service. It appears that their OneVoice technical team only works during the day on weekdays. If you call during other hours, the support line will tell you that the OneVoice engineering team has been informed and will get back to you. What is the point of a round-the-clock support line when they cannot fix the problem?
I have 3 children at home. If I were out and there were an emergency, I suppose Viewqwest would not care that my children would be unable to call 999 or 995. I wonder if there are legal implications in Singapore regarding this.
As the Viewqwest support line is not toll free, I must have spent about 100 mins of my mobile phone talk time on their support line. On one occasion after waiting in the queue for 15min I pressed zero attempt to leave a voicemail to be called back but did not hear any prompt to start the message and so had to hang up and call again only to be put at the end of the queue.
Neither do I think that they can be relied on to return your call. Once I was informed that I would be called back to be updated on the problem and did not receive a call at all. Another time I specifically asked them to call me back within an hour and instead they emailed me. I suppose this was due to the agent's (Muhammad Shafiq) realisation that he had no resolution to my problem so he preferred to avoid telling me in person.
I was an early Viewqwest supporter and a customer for almost 6 years. As many other posts on the internet would testify, their product and service has unfortunately deteriorated to a point where I feel obliged to post this as a warning to anyone considering being their customer. Regretfully, I am pretty sure that they will not release me early from my pre-paid contract with them, but you can be sure that I shall be joining the exodus of customers once the contract ends.