Hello,
Several users have written to me asking for details on how to import a CPAP machine. I've decided to reproduce one of my replies here for everyone's benefit!
The process for importing the CPAP machine is very straight forward. The whole process takes just under a week from ordering to delivery through the vendor I used.
There are only 4 steps.
1
The first thing you need to get is a letter from your doctor. All it needs to say is you’ve been diagnosed with OSA (or any sleep disorder) and he’s prescribed you treatment with a CPAP machine. Or something to that effect. It can be quite a short memo. My doctor wrote it on the spot, and it didn’t seem like it was the first time he was writing one. Once you get it, scan it into a soft copy.
Next, order your machine. I use
http://1800cpap.com/ for four reasons. First, they sell to international customers without needing to see a prescription. Don’t worry, they’re legitimate. It’s just that US Federal Law only requires machines sent to a US address to be accompanied by a prescription, not exports. Second, their FedEx 3 day shipping rates are very competitive. I paid US$50 I think for my machine which was a few KG and quite bulky. While US$50 isn’t a small sum, it’s cheap considering it’s a 3 day door-to-door delivery by FedEx for a rather bulky item. Third, their prices are competitive and I’ve never been let down by them. Fourth, there’s a 10% discount code which you can use. Just enter “take10” when you check out.
After your place your order, take note of the FedEx number.
2
You can now apply for the free HSA license. First, download and complete
this form.
The “HS Code” which the form asks for is 90192000.
Do note that every CPAP related device needs its own approval. So if you’re buying a machine and a mask, make sure both have their own entries in the form (you will notice the form allows you to do this).
Email the following to
HSA_MD_SA@hsa.gov.sg :
1. The completed HSA form
2. The receipt/invoice from your vendor
3. A copy of your NRIC (front and back)
4. Your doctor’s letter
You’ll receive an acknowledgement email. In a few days (could be as fast as the next day) you’ll receive another email stating you’ve been granted permission.
3
When your FedEx delivery reaches Singapore, the local office will call or send you an email informing you that you need a HSA license. This is why it’s best to write to HSA right after you order so that you have import permission by the time the machine arrives in Singapore.
All you need to do then is to forward the HSA email to FedEx. The agent who liaises with you will provide you his/her email address.
Note that this doesn’t always happen. I once bought a CPAP mask that went through customs without any hassle. But another time, my machine was stopped, and I’m pretty sure yours will be too. So better safe than sorry!
Once FedEx receives the HSA permission slip, the delivery will be arranged.
4
The last thing you need to do is pay 7% GST as your machine has a declared value of over S$400. FedEx will pay for it first, then bill you later with a $10 admin fee! No choice, that’s how it works. So expect a bill from FedEx within a month of delivery.
There’s a little bit of paperwork that has to be done but it’s quite straight-forward. I’ve bought items from 1800-CPAP three times now and I’ve had no problems with any of the steps.