Singtel NumberShare support is really horrible
Sian again .. most rubbish from the Singtel Mobile App > More Info > Message Us. Especially the part that says "The reason we do not offer termination and let you do the subscribe again because we are not sure what is the outcome, what will be the effect to the account and we would not want you to be trap in a loop again".
So they rather not try at all and keep me in limbo since Friday. Whatever they say is working on their side so far, does not work for me at all. This is utter horrible troubleshooting. They are focussing only on backend troubleshooting with no regard to possible problems on the front end (the phone and watch), which I can't attempt to troubleshoot if they don't terminate the NumberShare (free of charge) for me. I told them EVERY day to terminate, yet they refuse and come up with this utter rubbish answer.
Text of their answer is below wholesale.
"Hi there we apologize and sorry to learnt of your experiences. Just to share that we will need more time to check and verify the options to assist you for the setup.
Just an update for now. We have manage to close the pending order in your account that order will be the application of the NumberShare. I can see it is effectively activate on the account may I know you will be able to link or Use the service now?
Your feedback will help us to collect more details for investigation.
The reason we do not offer termination and let you do the subscribe again because we are not sure what is the outcome, what will be the effect to the account and*we would not want you to be trap in a loop again.
I have sent in email to the relevant team to check on the part and with your conversation here and the clarification you had given. We hope that you can allow us more time on it."