Hi guys, need some help here.
My car was hit by another car while it was parked at a public car park.
The offending car was attempting to park, hit my car, and then quickly drove off. Fortunately I have clear video footage of the incident and I thought this would be relatively straightforward claim against the third-party's insurance company (AXA).
The dealership/workshop however refuses to proceed with the repair because AXA (the third-party insurer) has not received a report/claim by the offending driver. They are pressuring me to claim from my own insurer first.
Meanwhile, AXA refuses to talk to me and insists on communicating only with the workshop.
What should I do at this stage? I'm at a loss
My car was hit by another car while it was parked at a public car park.
The offending car was attempting to park, hit my car, and then quickly drove off. Fortunately I have clear video footage of the incident and I thought this would be relatively straightforward claim against the third-party's insurance company (AXA).
The dealership/workshop however refuses to proceed with the repair because AXA (the third-party insurer) has not received a report/claim by the offending driver. They are pressuring me to claim from my own insurer first.
Meanwhile, AXA refuses to talk to me and insists on communicating only with the workshop.
What should I do at this stage? I'm at a loss