Anyone recieived payment declined emails from VQ?
Ranting post below.
Last month, there was an email saying my payment was declined.
I have been using the same credit card and nothing was changed.
Tried email VQ to deduct again and also clarify but no reply for first email. The other reply came after 1-2weeks and basically just say update your credit card-->points fault at me and decline from bank, (Not VQ fault).
Today, I received another payment decline email.
I went to VQ website and saw payment details that I didn't upload before.
The name on card is wrong! address is blank and expiry date is wrong!
I updated the item and less than 5mins later, payment successully went through.
I just sent an email scolding them about troubling customers when they can't even update/migrate payment details properly! Should just inform customers about payment system migration, please help to update.
Who likes to received PAYMENT DECLINED emails!
Ranting post below.
Last month, there was an email saying my payment was declined.
I have been using the same credit card and nothing was changed.
Tried email VQ to deduct again and also clarify but no reply for first email. The other reply came after 1-2weeks and basically just say update your credit card-->points fault at me and decline from bank, (Not VQ fault).
Today, I received another payment decline email.
I went to VQ website and saw payment details that I didn't upload before.
The name on card is wrong! address is blank and expiry date is wrong!
I updated the item and less than 5mins later, payment successully went through.
I just sent an email scolding them about troubling customers when they can't even update/migrate payment details properly! Should just inform customers about payment system migration, please help to update.
Who likes to received PAYMENT DECLINED emails!