Q: I am asked to wait at a multi-stop or additional stop. Can I add waiting time surcharges, and how long should I wait?Â*
A: Yes, please inform the passenger that the waiting time surchargeÂ*of $3 applyÂ*after the grace period of 5 minutes. If you have to wait longer than the grace period, subsequent waiting surcharges will similarly apply inÂ*5 minute blocks. Please note waiting time surcharges can only be applied to fixed-fare bookings e.gÂ*JustGrab.
Q: Does the grace period of 5 minutes apply for GrabShare jobs as well?
A: No, the grace period for GrabShare jobs isÂ*3 minutes.Â*ForÂ*matched jobs,Â*we recommend youÂ*cancel the job using "passenger no show", to avoid inconvenience for the other passenger.Â*However, in cases ofÂ*unmatched jobs,Â*after the grace period,Â*you mayÂ*apply subsequent waiting surcharges inÂ*5 minute blocks.
Q: The passenger requested for pick-up or drop-off at level 7 of a multi-storey carpark. Can I add a surcharge of $5 for the additional distance travelled from the entrance of the carpark to level 7?Â*
A: Please note that this surcharge isÂ*not applicableÂ*for pick-up or drop-offs (i.e. beginning or end of the trip) in multi-storey carparks. It will only apply if the passengerrequests for an additional stop, for instance an additional pick-up at level 2 of the multi-storey carpark. Please note this surchargeÂ*can only be applied to fixed-fare bookings e.gÂ*JustGrab.