Malaysia prepaid card

Joined
May 11, 2017
Messages
62,450
Reaction score
11,791
Yes, Digi Best prepaid has inactive/passive period of 75days...
If your Digi Best prepaid's validity is till 11th Sep 2018 -- that means your Digi Best prepaid is active till 11th Sep 2018.

After 11th Sep 2018, your Digi Best prepaid will become inactive/passive.

Inactive/passive period will be 11th Sep 2018 + 75days.
In this case -- inactive period will be from 12th Sep 2018 to 25th Nov 2018 (11th Sep 2018 + 75days ==> will be till 25th Nov 2018)

On 25th Nov 2018, if you extend/renew validity by buying RM1 SLL (Super Long Life), your Digi Best prepaid will be active again for 24hrs (1 day) -- till 26th Nov 2018.

After 26th Nov 2018, your Digi Best prepaid will become inactive/passive.

Inactive/passive period will be 26th Nov 2018 + 75days.

Is the above clear enough? :)

Also -- ANYTIME (during inactive/passive period) if you reload/top up -- your Digi prepaid will become active.
Each RM1 you reload gives you 1 day active for the Digi prepaid.

If you do a single reload of RM5, you get 5 days active period for your Digi prepaid.
If you do a single reload of RM10, you get 10 days active period for your Digi prepaid, etc.

Note: the active period you get on your Digi prepaid for reload -- does not stack.



Yes, you can extend/renew validity on the Digi prepaid by buying the RM1 SLL when in Singapore :)

You can buy the RM1 SLL either by:
(1) Using USSD code.
(2) Using the Digi app.

Refer to a post I wrote (some time ago in this thread) about paying RM1 to extend validity on Digi prepaid via USSD code HERE:
https://forums.hardwarezone.com.sg/105692913-post4699.html

The service to deduct money from Digi prepaid card balance -- in order to PAY & BUY active/validity period is called SLL (Super Long Life).

Refer to a post I wrote (some time ago in this thread) about Digi prepaid SLL (Super Long Life) HERE:
https://forums.hardwarezone.com.sg/105695966-post4701.html

Extend validity by buying RM1 SLL is just paying RM1 to buy 1 day active period for the Digi prepaid -- you're not buying any data.

AFAIK, (As far as I know),
From 2017 onwards, newly bought Digi prepaid SIM cards all comes with FREE basic Internet.

That means, if your Digi BEST prepaid comes with FREE basic Internet, you have FREE Internet access (at slow 64kbps speed up to 500MB/mth) -- without the need to buy any data plan.

If 64kbps is too slow for you, you can always buy any Digi prepaid data plan.
You'll have 4G/LTE full speed Internet after you buy (any) data plan on your Digi prepaid.

You can buy data plan for your Digi prepaid either via USSD code (*116#) or via the Digi app.

(Internet speed on the Digi prepaid will revert back to slow 64kbps once the prepaid data plan you bought expired or you used up the mobile data quota in the data plan.)

Note: You can only access Internet when your Digi Prepaid is active !!

Even if you buy data plan during inactive/passive period -- you cannot use the data plan (or use the FREE basic Internet) to access Internet on the Digi prepaid.

You can only access Internet on the Digi prepaid once it is active.



Both Digi BEST & Digi Live prepaid has respective pros & cons.
Which is "better" depends on your usage requirements.

(Since this post is getting long & tedious, I'll refrain from discussing the differences between Digi BEST & Digi Live prepaid here.)

It's best (pun intended) you go find out the differences between Digi Best & Digi Live prepaid -- and decide for yourself which one suits your usage better :)

Digi BEST prepaid no longer seems to be listed on the Digi prepaid Web site:
https://new.digi.com.my/prepaid

So not sure whether Digi BEST prepaid is still being sold or not.

Back to the issue of buying RM1 SLL on the Digi Best prepaid...

Personally, if I need to buy RM1 SLL -- my habit is to try & buy it on the inactive period 74th day -- instead of on 75th day.

Why?
If I'm busy & forget to buy RM1 SLL on inactive period 74th day -- I can still buy the RM1 SLL on (next day) 75th day.

If you're busy & forget to buy RM1 SLL on inactive period 75th day -- then you can no longer buy RM1 SLL on (next day) 76th day.

If no reload/top up done or no SLL purchased within 75 days inactive period -- on the 76th day the Digi Best prepaid card will be terminated.

Hope the above helps.

Can explain to me why sometimes when I re-load RM10 when my SIM is inactive ( within 75 days ), it will auto use up the RM10? I think it auto sub to some 7 days sub.. how come ah?
 

Janet90

Member
Joined
Jan 15, 2011
Messages
225
Reaction score
3
Can I ask , if I’m not in Malaysia, can I log in to my digi app and use the remaining balance to buy the one day validity to extend my expiry date?
 

maxyorkie

Member
Joined
Nov 13, 2003
Messages
180
Reaction score
11
Hi, i bought digi live @RM8 at tesco KSL yesterday night. The guy has registered it for me and asked me to wait for 1 hour to use, then i went back to sg. But now when i tried to use it, it said i need to register it at nearest digi centre.

May I know whether this is normal? How long should i wait? Thanks.

I didn't get my digi from Tesco KSL. I just passed by and enquired about the price.

I figured you have to use Digi signal. Either try it at Woodlands or Kranji MRT as suggested by boonkang and habrosus.


Can also try Woodlands jetty (postal code 757446), or HDB block nearby (postal code 730215), or areas around there.

The last time I visit there -- Woodlands jetty -- I can get Maxis, Celcom & Digi signals on my phone.

According to that Community link I gave earlier, the line can only be activated using their local network...

If you really want to do it, can try somewhere near the causeway if you're not going over yet. I've tried places like the Kopitiam in Kranji MRT Station, but can't remember which networks, though.
Another option MRT Tuas Link near to 2nd link.
 

boonkang

Senior Member
Joined
Oct 5, 2007
Messages
709
Reaction score
261
Digi prepaid mobile data plans have 2 types:
(a) Buy 1 time only -- no auto renewal.
(b) Subscription based -- auto renewal type.

(a) Digi prepaid 1 time only mobile data plans:
https://new.digi.com.my/prepaid-addons#Internet-Cili-Padi

(b) Digi prepaid subscription based (auto renewal type) mobile data plans:
https://new.digi.com.my/prepaid-addons#biGBonus
https://new.digi.com.my/prepaid-addons#Super-Tererrr
https://new.digi.com.my/prepaid-addons#Kaki-Social

Type (b) can have 7days or 30days auto renewal mobile data plans.

Can explain to me why sometimes when I re-load RM10 when my SIM is inactive ( within 75 days ), it will auto use up the RM10? I think it auto sub to some 7 days sub.. how come ah?

You may have accidentally subscribed to one of the type (b) auto renewal mobile data plans.

If you accidentially opt for any type (b) data plans -- money is automatically deducted from your Digi prepaid balance every 7days or 30days -- to buy the subscribed mobile data plan.

If there's insufficient balance in your Digi prepaid, the auto renewal will be suspended -- but NOT cancelled.

Once you top up your Digi prepaid & there's now sufficient balance -- money will be the automatically deducted to renew the subscribed mobile data plan.

Login to the Digi app to check whether you have subscribed to any of the type (b) mobile data plan -- and if yes, unsubscribe.
 
Last edited:

Habrosus

Arch-Supremacy Member
Joined
Jul 23, 2005
Messages
20,262
Reaction score
5,562
... did they auto activate the SIM card for us once we make the purchase ?
There's a possibility that the Tesco staff activated the SIM card after he's done the registration.

I'd say most of the time, the SOP is to register and activate before completing the transaction, but there may be a very small number of dealers somewhere who leave it to users to do the activation themselves. Not completing the steps is an exception rather than the norm.


Hi, i bought digi live @RM8 at tesco KSL yesterday night. The guy has registered it for me and asked me to wait for 1 hour to use, then i went back to sg. But now when i tried to use it, it said i need to register it at nearest digi centre.

May I know whether this is normal? How long should i wait? Thanks.
This is the Digi Community Forum where there are Digi staff to help to check. You can either register an account with an email address (since your line isn't working yet for you to receive OTP, you can't use your Digi number), or contact their customer service to check if the number has indeed been registered.


Can explain to me why sometimes when I re-load RM10 when my SIM is inactive ( within 75 days ), it will auto use up the RM10? I think it auto sub to some 7 days sub.. how come ah?
You might have subscribed to an auto-renewal data(?) package in the past, that somehow failed to renew (maybe due to lack of credit?), and normally the renewal will happen once you top up.

I'd suggest going to your Digi app to check the status of your card.
 
Last edited:
Joined
May 11, 2017
Messages
62,450
Reaction score
11,791
sUrbRcu.jpg

I just reloaded a few days back hence it’s still active

qDeya4Q.jpg

I can’t deactivate . Is it because it’s still active ?

jHiy2F0.jpg

When I click on subscription
 

tiertime

Supremacy Member
Joined
Jan 20, 2011
Messages
6,446
Reaction score
678
Hi, i bought digi live @RM8 at tesco KSL yesterday night. The guy has registered it for me and asked me to wait for 1 hour to use, then i went back to sg. But now when i tried to use it, it said i need to register it at nearest digi centre.

May I know whether this is normal? How long should i wait? Thanks.

not normal to wait 1 hour, once i bought already immediately can put in hp and use to surf internet
 

Habrosus

Arch-Supremacy Member
Joined
Jul 23, 2005
Messages
20,262
Reaction score
5,562
not normal to wait 1 hour, once i bought already immediately can put in hp and use to surf internet

From supermarket too?

I've only ever bought from Digi booth/shop, activation has been almost immediately too. I normally try to check before I leave the vicinity.
 

tiertime

Supremacy Member
Joined
Jan 20, 2011
Messages
6,446
Reaction score
678
From supermarket too?

I've only ever bought from Digi booth/shop, activation has been almost immediately too. I normally try to check before I leave the vicinity.
those that never give me problems are purchased from one of those stalls near custom...

supermarket i only bought ONCE from TESCO KSL, it was on sale and i thought can keep for next trip to use... HOWEVER when i tried to use it a few weeks after my purchase, it become expired :vijayadmin: ... waste my money...
 

Habrosus

Arch-Supremacy Member
Joined
Jul 23, 2005
Messages
20,262
Reaction score
5,562
those that never give me problems are purchased from one of those stalls near custom...

supermarket i only bought ONCE from TESCO KSL, it was on sale and i thought can keep for next trip to use... HOWEVER when i tried to use it a few weeks after my purchase, it become expired :vijayadmin: ... waste my money...

Looks to me like supermart followed the SOP and activated the card right after the registration.
 

tiertime

Supremacy Member
Joined
Jan 20, 2011
Messages
6,446
Reaction score
678
Looks to me like supermart followed the SOP and activated the card right after the registration.

walao, i even paid extra to buy the TESCO card in order to buy this at promo price , ni the end, cannot use! :evil:


and the stupid tesco card is useless!, i bought a few hundred Rm worth of things until now only 60 points.... their min is 1000 points to be able to claim anygift... :s8:
 

lfsa2002

Junior Member
Joined
Oct 28, 2002
Messages
70
Reaction score
0
not normal to wait 1 hour, once i bought already immediately can put in hp and use to surf internet

Hi All,

I finally got a reply from Digi community forum. He said my card has not been registered yet and i need to revisit same shop (tesco@KSL) or other digi store....haizz...I wonder what he did last time. He took my passport to register. I just hope he didn't do something funny.

Anyway, thank you guys for all the help, you guys have been very helpful.
 

Habrosus

Arch-Supremacy Member
Joined
Jul 23, 2005
Messages
20,262
Reaction score
5,562
In a normal transaction, the dealer will register the prepaid card and have it activated, before handing it over. Some will use their own device for the activation, or ask if you want to put the card into your own phone.

In some cases, the dealer may only do the registration and leave it to you to do the activation yourself. AFAIK, this is not the SOP given by the telcos.

I personally find it a risk to do the activation later, as we won't know if the registration has actually gone through. There have been instances when the dealers I've dealt with, only realized "system is down/delaying" when they tried to activate the SIM cards that I've bought.

Unless of course, you're fine with having to travel back to the dealer to get the SIM card registered again...
 

Habrosus

Arch-Supremacy Member
Joined
Jul 23, 2005
Messages
20,262
Reaction score
5,562
Hi all, are there any trustworthy places near city Square which sell Hotlink prepaid??

Trustworthy? As in?

If you're referring to dealers selling with compulsory reload and/or data package subscription, the Maxis shop in City Square used to only sell the basic SIM pack at RRP, not sure about now.

It's a norm for dealers to add on extras, in general... Maybe check the myNEWS in Komtar JBCC, not sure if they've Hotlink SIM packs. It's normally news agents and supermarkets that sell at RRP.
 
Important Forum Advisory Note
This forum is moderated by volunteer moderators who will react only to members' feedback on posts. Moderators are not employees or representatives of HWZ. Forum members and moderators are responsible for their own posts.

Please refer to our Community Guidelines and Standards, Terms of Service and Member T&Cs for more information.
Top