Thanks for highlighting a case where it seems fair for customer not to be offered a full waiver. I understand that it will really have to go by a case-by-case basis, but am I right to say that in general, if the cardmember has not utilised any benefits (e.g. renewal miles) from the upcoming membership year, a full waiver for ASF should be possible if the customer proceeds with card cancellation?
Appreciate the clarification!
Appreciate the clarification!
Good morning louist,
Thank you for the feedback. We are not able to provide a definite “Yes/No” answer as the circumstance for each cardholder may be different.
For example, if a customer has utilised the renewal miles, we will not be able to offer a full waiver.
Please be assured that we are committed to offer a customized solution to all scenarios that is fair and appropriate.
We note that you will be sending us a secured message regarding your Voyage account. Once you’ve emailed us, feel free to drop us a PM indicating the email 16 digit reference number, and we will arrange for our service executive to get in touch with you asap.
^Sh
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