Hi guys, just like to share on my experience for acer swift 5 and acer service center.
Managed to change a new laptop with acer. Same model n colour. Unfortunately, when I brought back home and play with it, the static sound returns on the new laptop.
Also need to work on some presentation, I had no choice but to continue using it. I brought it back recently, last week for servicing. Front desk heard the sound n agreed that they too heard the static buzzing sound.
This week, got a call from acer, the tech guy, who was very good BTW, good in customer service and very understanding. He said acer Taiwan mention that the static buzzing sound is common issue and the acceptable range is 30-40 decibels. So I was like common issues doesn't mean its acceptable. I dont see my 7 years old macbook air having this issue, I don't see my lenovo laptop, ssd has this issue. I don't see any of my gadget has this static buzzing sound issue.
The technician agreed and he offered me another replacement of new set. But if the sound still persists, they can't do anything else n I need to accept the problem. So I requested for full refund instead n they agreed after one day.
Conclusion: the service center is kind of customer oriented. Totally unexpected outcome. The laptop is light, touchscreen n cost less than 1.7k. Good budget for these specs. But too bad, I can't stand the static buzzing sound. I would surly get a laptop with a onsite service next. Save all the hassle in travelling.
Anyone has any recommendations of a similar laptop? Thanks for reading.