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Old 29-11-2018, 02:03 AM   #1
weng
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Join Date: Jan 2000
Posts: 24,907
Unable to setup singnet email on Outlook

Previous installation was Windows 10 and Office 2016. Have been using Outlook with Singnet email all along.

Just reinstalled Windows and gotten Office 2019. But when I tried to set up, no matter what permutation I put, it just couldn't go through.

Incoming: pop.singnet.com.sg (110)
Outgoing: mail.singnet.com.sg (25). Heck I even tried bbom-smtp.stm.com.sg

Username is abc@singnet right? Anyway I tried all... abc, abc@singnet, abc@singnet.com.sg.... all cannot.

Incoming tried "This server requires an encrypted connection (SSL/TLS) and "Require logon using Secure Password Authentication (SPA)", both disabled, either one enabled, both enabled.

Outgoing tried "None", "SSL/TLS", "STARTTLS", "Auto" for encryption method. Check and uncheck "Require logon using SPA".

Toggle Incoming and Outgoing options also. Really is "system entry" liao.

But it always returned either:

"We couldn't log on to the incoming (POP) server. Please check your email address and password and try again."

"We couldn't connect to the outgoing (SMTP) server. None of the authentication methods supported by Outlook are supported by your server."

or about cannot logon with the encryption method.

Tried 32bit version, tried reinstall 2016 both 32bit and 64bit... all cannot.

Tried logging in webmail, no problem.


Any idea what could be the problem?
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Last edited by weng; 29-11-2018 at 02:06 AM..
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