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Old 31-12-2018, 02:57 PM   #4987
alexong2005
Junior Member
 
Join Date: Aug 2008
Posts: 4
Chat with Circle Life

Chat started: 2018-12-31 06:25 AM UTC

(06:25:32 AM) Alex Ong: Terminated how come?

(06:25:37 AM) Circles.Life: Don't miss out! We'll be giving you $120 bill waiver if you transfer your post-paid number to Circles.Life! Promo valid for a limited time only! Meanwhile, one of our Happiness Experts will be here shortly.
(06:26:34 AM) Circles.Life: Looks like we're a little tied up at the moment. Just relax, we'll be with you shortly.
(06:27:04 AM) *** Gerard joined the chat ***
(06:27:07 AM) Gerard: Thanks for reaching out, Alex Ong! Nice to meet you! I'm Gerard, your dedicated Happiness Expert.
(06:27:09 AM) Gerard: How can I help you today?
(06:27:20 AM) Alex Ong: where was I yes. Every 3 month top up include anyone of these?
(06:27:46 AM) Alex Ong: I was with reuben but terminated somehow.
(06:28:01 AM) Gerard: This is for the $0 Flexi Plan, yes?
(06:28:06 AM) Alex Ong: yes
(06:28:33 AM) Alex Ong: you have 4 top ups and I want to know can the every 3 months top up be any one of these?
(06:29:10 AM) Gerard: Yes, any of those top ups are valid
(06:29:29 AM) Gerard: The most important thing for the $0 Flexi Plan is that you don't leave it unused for more than 3 months straight
(06:29:52 AM) Alex Ong: if used then no need to top up?
(06:31:03 AM) Gerard: Yes, top ups aren't really required
(06:31:23 AM) Gerard: as long as you use the SIM to make or receive calls, use data, or send SMS, then it will be counted as usage
(06:32:05 AM) Alex Ong: Would be happy if you could update the fourth top up on your website ie $10 200min and unlimited incoming call one.
(06:33:17 AM) Alex Ong: as your chat does not allow I cannot upload the print screen to you.
(06:33:39 AM) Gerard: Oh, you should see it on the dashboard
(06:33:56 AM) Gerard: On the part where the top ups area located, you can swipe to the left to reveal more top up options
(06:34:35 AM) Alex Ong: sorry I am on desktop not mobile
(06:34:56 AM) Gerard: oh okay, that's fine
(06:35:28 AM) Gerard: We'll update our FAQs and site more in the future
(06:35:30 AM) Gerard: For now though, would there be any other concerns you might have for me?
(06:35:49 AM) Alex Ong: Anyway what is on HWZ forum pages is not what we had here. Pretty confusing.
(06:40:39 AM) Gerard: Oh, what seems to be wrong on the HWZ forum pages?
(06:46:10 AM) Gerard: Hi Alex Ong, are you still there?

Chat started: 2018-12-31 06:14 AM UTC

(06:14:59 AM) Alex Ong: Hello got some print screens but how to upload to you?
(06:15:04 AM) Circles.Life: Don't miss out! We'll be giving you $120 bill waiver if you transfer your post-paid number to Circles.Life! Promo valid for a limited time only! Meanwhile, one of our Happiness Experts will be here shortly.
(06:15:04 AM) *** Reuben joined the chat ***
(06:15:12 AM) Reuben: Thanks for reaching out! I hope you are doing well. I'm Reuben, your dedicated Happiness Expert.
How may I help you today?
(06:15:31 AM) Reuben: You can just attach it on the chat window.
(06:15:52 AM) Alex Ong: Your $0 plan indicated caller id is this true?
(06:16:24 AM) Reuben: I see you would like to know if caller ID is a feature of Flexi plan.
(06:16:26 AM) Reuben: Let me go ahead and clear this up for you.
(06:16:53 AM) Reuben: Yes, for all our plans now which is the $28 plan and the $0 plan, both have the caller ID feature.
(06:17:13 AM) Alex Ong: Means caller id is free?
(06:19:08 AM) Reuben: Yes, caller ID is free.
(06:20:50 AM) Alex Ong: why is it top up $10 for 200 min and unlimited incoming call not indicated on the list of top ups on you site? Sorry I cannot manage to paste the printscreen here.
(06:22:18 AM) Reuben: On our FAQ page, here are the top-up options for Flexi plan

1 GB ($8)
2 GB ($12)
30 minutes talktime + 10 SMS ($5)
$10: 200 min + unlimited incoming call (local only)

(06:23:08 AM) Alex Ong: The top up every 3 months include anyone of these?
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