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Old 31-12-2018, 09:37 PM   #4989
lohsenglte
Supremacy Member
 
Join Date: Dec 2013
Posts: 6,709
Chat started: 2018-12-31 06:25 AM UTC

(06:25:32 AM) Alex Ong: Terminated how come?

(06:25:37 AM) Circles.Life: Don't miss out! We'll be giving you $120 bill waiver if you transfer your post-paid number to Circles.Life! Promo valid for a limited time only! Meanwhile, one of our Happiness Experts will be here shortly.
(06:26:34 AM) Circles.Life: Looks like we're a little tied up at the moment. Just relax, we'll be with you shortly.
(06:27:04 AM) *** Gerard joined the chat ***
(06:27:07 AM) Gerard: Thanks for reaching out, Alex Ong! Nice to meet you! I'm Gerard, your dedicated Happiness Expert.
(06:27:09 AM) Gerard: How can I help you today?
(06:27:20 AM) Alex Ong: where was I yes. Every 3 month top up include anyone of these?
(06:27:46 AM) Alex Ong: I was with reuben but terminated somehow.
(06:28:01 AM) Gerard: This is for the $0 Flexi Plan, yes?
(06:28:06 AM) Alex Ong: yes
(06:28:33 AM) Alex Ong: you have 4 top ups and I want to know can the every 3 months top up be any one of these?
(06:29:10 AM) Gerard: Yes, any of those top ups are valid
(06:29:29 AM) Gerard: The most important thing for the $0 Flexi Plan is that you don't leave it unused for more than 3 months straight
(06:29:52 AM) Alex Ong: if used then no need to top up?
(06:31:03 AM) Gerard: Yes, top ups aren't really required
(06:31:23 AM) Gerard: as long as you use the SIM to make or receive calls, use data, or send SMS, then it will be counted as usage
(06:32:05 AM) Alex Ong: Would be happy if you could update the fourth top up on your website ie $10 200min and unlimited incoming call one.
(06:33:17 AM) Alex Ong: as your chat does not allow I cannot upload the print screen to you.
(06:33:39 AM) Gerard: Oh, you should see it on the dashboard
(06:33:56 AM) Gerard: On the part where the top ups area located, you can swipe to the left to reveal more top up options
(06:34:35 AM) Alex Ong: sorry I am on desktop not mobile
(06:34:56 AM) Gerard: oh okay, that's fine
(06:35:28 AM) Gerard: We'll update our FAQs and site more in the future
(06:35:30 AM) Gerard: For now though, would there be any other concerns you might have for me?
(06:35:49 AM) Alex Ong: Anyway what is on HWZ forum pages is not what we had here. Pretty confusing.
(06:40:39 AM) Gerard: Oh, what seems to be wrong on the HWZ forum pages?
(06:46:10 AM) Gerard: Hi Alex Ong, are you still there?

Chat started: 2018-12-31 06:14 AM UTC

(06:14:59 AM) Alex Ong: Hello got some print screens but how to upload to you?
(06:15:04 AM) Circles.Life: Don't miss out! We'll be giving you $120 bill waiver if you transfer your post-paid number to Circles.Life! Promo valid for a limited time only! Meanwhile, one of our Happiness Experts will be here shortly.
(06:15:04 AM) *** Reuben joined the chat ***
(06:15:12 AM) Reuben: Thanks for reaching out! I hope you are doing well. I'm Reuben, your dedicated Happiness Expert.
How may I help you today?
(06:15:31 AM) Reuben: You can just attach it on the chat window.
(06:15:52 AM) Alex Ong: Your $0 plan indicated caller id is this true?
(06:16:24 AM) Reuben: I see you would like to know if caller ID is a feature of Flexi plan.
(06:16:26 AM) Reuben: Let me go ahead and clear this up for you.
(06:16:53 AM) Reuben: Yes, for all our plans now which is the $28 plan and the $0 plan, both have the caller ID feature.
(06:17:13 AM) Alex Ong: Means caller id is free?
(06:19:08 AM) Reuben: Yes, caller ID is free.
(06:20:50 AM) Alex Ong: why is it top up $10 for 200 min and unlimited incoming call not indicated on the list of top ups on you site? Sorry I cannot manage to paste the printscreen here.
(06:22:18 AM) Reuben: On our FAQ page, here are the top-up options for Flexi plan

1 GB ($8)
2 GB ($12)
30 minutes talktime + 10 SMS ($5)
$10: 200 min + unlimited incoming call (local only)

(06:23:08 AM) Alex Ong: The top up every 3 months include anyone of these?
There is NO need to do any purchases at all. You just have to use it within 90 days moving window.

I've been on the Flexi plan since the day it launched, and never paid any single cent at all. Still getting the full bundle each month.

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