wow... very impressed by Rachel from kangaroo Kang... I feel I need to write a short note about it.
Family holiday flying to Perth on 3rd Dec. Busy lately, had no time to apply for visa. When I tried today, I realised not many avenues to do application on a weekend. very worried. But found info on the trusted HWZ, and found this tread. Email Kangaroo Kang at around 9am, got a reply in less than 2-3 min. Fill up form with my details and send email with attachment, and everything was setup in less than 10min. WOW!
Next step, I verify everything is in order from auzzie website. Children all ok except for wife.
Because my wife is in process of applying APEC card, we didnt realise that she already has visa so i couldnt obtain the confirmation on auzzie website. Rachel from kangaroo kang took time to explain with super speed over emails and I was able to confirm wife has visa. So yes, I only need 2 visas since wife already has hers. But since rachel provided the service to apply for all 3, i happily paid for 3 x visa service. all settled, now i can go pack luggage!