daxiong88
Senior Member
- Joined
- Aug 6, 2013
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Tron website claimed that MVN ends this month end, but Digi told me it's this Thursday. I subsequently also received SMS from Tron that service will be terminated by Thursday.
Tomorrow will be the last day if you wanna port, and spend the day waiting for the confirmation SMS.
The website stated 31 Jan 2019?
http://www.tron.com.my/
NOTICE OF SERVICE TERMINATION
We regret to announce that Tron will terminate MVN service starting from 31/12/2018 due to
i. Expiry of the Contract between the Host Operator - DIGI and us.
ii. Termination of the contract between Host Operator due to unattainable of mutual agreement.
Impacted Services
i. MVN services will only be available till 30/12/2018.
ii. From 31/12/2018 till 30/1/2019, only domestic SMS for incoming/outgoing and domestic incoming voice call are available for port out purpose to other telcos.
iii. On 31/1/2019, MVN service will be permanently shut down.
Service continuity options
Subscriber may choose from the options:
i. Direct Port-in to Tron collaboration party to retain their current number & services, following the Port-in Standard Procedures with terms & conditions. (Priority)
ii. Port-out to other Telco to retain their current number or,
iii. Terminate their existing MVN services from Tron, following the refund standard procedures.
Subscribers who do not select any options from the above before 31/1/2019, their MVN service will be terminated permanently.
Standard procedures for Direct Port-in (To Tron Collaboration Party)
Subscribers may visit this url https://www.halotelco.com/directportin and request for direct port-in.
*Terms and conditions applied.
Standard procedures for Refund
Subscribers may visit this url http://channel.tron.com.my/refund and request for refund.
Refund request will be available from 18/12/2018 until 17/1/2019. Once the request has been approved, the refund will be issued within one month after 21/1/2019.
*Terms and conditions applied.
Contact information
Address : K-2-8, 2nd Floor, Kuchai Business Park, Jalan 1/127, off Jalan Kuchai Lama, 58200 Kuala Lumpur. Customer Service Hotline : 1300 800 188 Email Address : cs@tron.com.my
Customer Service Operation Hours from 9am - 6pm.
(Monday – Friday, exclude Sat, Sun & Public Holiday) - till 17/2/2019
Thank you for your support all this while.
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