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Old 27-02-2019, 08:46 AM   #3729
akita16384
Junior Member
 
Join Date: Dec 2007
Posts: 22
Thumbs up Me too!

Just to share that I got the sp4 sent in for out-of-warranty replacement!

Call the hotline 800 1013659, speak to a customer service officer. Your mileage may vary, I had to send them a short video of the screen problem.

After a few days, they called me back to arrange for a replacement. Appreciate the CSO handling my case, 'cos he really explained to me in detail what steps would proceed from that point on.

Waiting for the sp4 to reach them and a replacement to be shipped back.

UPDATE:

Got mine delivered a few days ago!! Whoopee!!! With 3 mths warranty extension from delivery date.
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Last edited by akita16384; 02-03-2019 at 10:29 PM..
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