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Old 03-05-2019, 09:18 AM   #5367
Junior Member
Join Date: Apr 2019
Posts: 74
Sad to say, but this happens even with other banks and is not exclusive to Citi.

That’s why I’m closer with this acquisition officer (which I highly recommend) than my RM, cause she’s really on the ball when it comes to changes and will update me. My RM... quite cmi also, only call me for investment

The moment she told me this I know she is hopeless and I can't trust anything that she says. Also when I went for the topup, she say no need to sign any form just topup. I had to tell her need to enroll and sign something and ask her to check. She went to out and after 10 min came back with form.

Citibank must really do something. Their RM don't even know their products and gave not 1 but many wrong advice.
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