darkmatt
Supremacy Member
- Joined
- Oct 9, 2006
- Messages
- 8,817
- Reaction score
- 297
But when I was at the outlet , they didn’t mention there will be a waiting period . In fact appointment was fixed the following week. I think this unfair to the customer. Btw, am I able to watch channel 8 etc after 30/6 if the installation is still not done.
the number of service jobs that can be performed each day is finite, and so are the number of contracted service technicians. it is not surprising that there is a surge in number of people switching from cable to fibre in the final period before 30 Jun, and unfortunately Starhub did not promise anyone a timely switch to fibre by 30 Jun (and they know they can't because they cannot control the number of people who hugs buddha's feet). so if you don't have paid tv content to watch come 1 Jul, you only have yourself to blame. but hey, you may get to save some money.
Not unreasonable as the FTP need to be connect to NLT fibre network infra so they have to physically connect the fibre from somewhere outside the house to the person house. Not every one know how to do that. Sometime NLT finish the work earlier and may call the user. Such cable is under the ground so not easy.
this is a 1 step forward, 3 steps back kind of issue..
unlike the old system, just contract/recontract, bring the box home, plug in, settle.
now need to get NLT, once NLT done get singtel. once singtel done then your TV can come. stupid system..
idk why they cant just activate on backend for ALL. then fix it on user's end for the ISP required.