Lol, I refuse to even bother with KB Luxury, had a horrible experience involving miscomm on Carousell with regards to trade in of my Tudor BB. Everything in black and white, and the fault was the shop's, yet the attitude of the whole family was just terrible.
I had travelled all the way from my place in Yishun to their shop to deal, already made payment via bank transfer, and was told that they had made an error for their response to my question "how much top up for Rolex sub" - instead of the top up amount, they had indicated the trade in value for my BB. Best part is I had verified the amount to transfer first verbally at the shop.
Of course you can imagine how I felt, and I showed it on my face. Desmond's reaction, which showed that he didn't give two hoots was "brother, why face so black". Nope, I wasted 2 hours of my time going to and fro for nothing cos of your stupid mistake, and I'm supposed to smile to you?
Worst part is, when I shared the experience here on HWZ, he had the cheek to ask me if I wanted $50. As if that $50 matters to me, dude. I got better things to do on a weekend. Also started niaming about how he wanted to give me back the amount in cash but I made him transfer the money back. Seriously, just think, do I really want to spend even more time depositing the money back in my account?
It's not about the money, or the deal. It's about how you treat your customers, potential or otherwise. I cannot with a good conscience say that the shop cares or gives a damn about its customers and have since always steered my friends away from this bunch.
You can check out the converstion with Bluebird (Desmond from KB Luxury) here, and judge for yourself. He's deleted the offensive posts but the quotes showing what he said remain.
https://forums.hardwarezone.com.sg/fashion-grooming-235/watch-thread-part-13-a-5596822-558.html