eric16
Junior Member
- Joined
- Dec 19, 2002
- Messages
- 412
- Reaction score
- 1
Hey guys, for those who are not facing this situation, pls refrain from adding unnecessary chatter by saying we shouldn't have activate unnecessary services like roaming, or read the fine prints. If you haven't activate their Data Passport services at all, don't contribute to chatters
I have personally experience this with M1. Activated their data passport Malaysia cos I need to use it there for 1 month, then I de-activate my Data passport Malaysia after 1 month on the M1 app.
As my job requires me to travel multiple countries (up to 4 countries within 2 weeks), When my M1 bill came, i got a shock cos it shows data roaming usage in all the countries I went to. I swear i have switched off my data-roaming on my phone. But data is still being transferred.
So I called M1, they say I have to de-activate one more 4G roaming services to completely prevent the above from happening. I challenged them to show me where is the specific instructions to switch off the 4G roaming to prevent such shocking bill.
What shock me also is that we as consumers have absolute zero control over our data-roaming options. (ie: we cannot switch off data roaming from our phone settings). We have to switch off the data-roaming at the Telco level, otherwise we will be charged an exorbitant rate for data-roaming which we didn't use.
I seriously suggest we should band together, and approach M1 to set this Data Passport settings/instructions right once and for all. We are fleeced because we didn't know there's additiona steps to switch off data roaming once we subscribe to their Data Passport!!
It is simply unclear totally from their Data Passport program that we have additional steps to switch off data roaming on a Telco level when all these while, we were told that switching off data-roaming settings on the phone is enough
I have personally experience this with M1. Activated their data passport Malaysia cos I need to use it there for 1 month, then I de-activate my Data passport Malaysia after 1 month on the M1 app.
As my job requires me to travel multiple countries (up to 4 countries within 2 weeks), When my M1 bill came, i got a shock cos it shows data roaming usage in all the countries I went to. I swear i have switched off my data-roaming on my phone. But data is still being transferred.
So I called M1, they say I have to de-activate one more 4G roaming services to completely prevent the above from happening. I challenged them to show me where is the specific instructions to switch off the 4G roaming to prevent such shocking bill.
What shock me also is that we as consumers have absolute zero control over our data-roaming options. (ie: we cannot switch off data roaming from our phone settings). We have to switch off the data-roaming at the Telco level, otherwise we will be charged an exorbitant rate for data-roaming which we didn't use.
I seriously suggest we should band together, and approach M1 to set this Data Passport settings/instructions right once and for all. We are fleeced because we didn't know there's additiona steps to switch off data roaming once we subscribe to their Data Passport!!
It is simply unclear totally from their Data Passport program that we have additional steps to switch off data roaming on a Telco level when all these while, we were told that switching off data-roaming settings on the phone is enough
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