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Old 18-11-2019, 12:10 PM   #3737
PatchAdam
Arch-Supremacy Member
 
Join Date: Oct 2002
Posts: 16,817
Just to share that I got the sp4 sent in for out-of-warranty replacement!

Call the hotline 800 1013659, speak to a customer service officer. Your mileage may vary, I had to send them a short video of the screen problem.

After a few days, they called me back to arrange for a replacement. Appreciate the CSO handling my case, 'cos he really explained to me in detail what steps would proceed from that point on.

Waiting for the sp4 to reach them and a replacement to be shipped back.

UPDATE:

Got mine delivered a few days ago!! Whoopee!!! With 3 mths warranty extension from delivery date.

Do you guys get back a pro 4 or a newer model since the pro 4 has been out of sales for so long.
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