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Old 11-12-2019, 02:46 AM   #3742
Senior Member
Join Date: Aug 2012
Posts: 600
Just to share that I got the sp4 sent in for out-of-warranty replacement!

Call the hotline 800 1013659, speak to a customer service officer. Your mileage may vary, I had to send them a short video of the screen problem.

After a few days, they called me back to arrange for a replacement. Appreciate the CSO handling my case, 'cos he really explained to me in detail what steps would proceed from that point on.

Waiting for the sp4 to reach them and a replacement to be shipped back.


Got mine delivered a few days ago!! Whoopee!!! With 3 mths warranty extension from delivery date.
It is only 15 days only to reach 3 years, today just called: 800 1013659, the service person is quite patient, due to I could not describe properly, thus I upload my video to him, now I am pending carrier to contact me to ship surface pro 4 for repair.
800 1013659 choose surface product-Technic issue, talk with customer service, better prepare a vedio.
  1. Dial 800 1013659
  2. Home User Press 1
  3. Technical Support Press 1
  4. Surface Device Press 3
  5. Within Warranty Press 1 otherwise Press 2

Tried calling the support hotline but keep failing at step 5 (tried both 1 & 2)...the line keep getting cut off once it says connecting my call.
when u speak to the american cso did you enhance your english accent or spoke in the usual cultural way?
kaixin18 is offline   Reply With Quote