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Old 12-12-2019, 02:26 PM   #3743
Yufang_2111
Junior Member
 
Join Date: Sep 2018
Posts: 4
I managed to call in today and told them that my screen flicker, searching online led me to the MS support page depicting the issue and offering the exchange (Source).

The CSO gladly arranged the exchange request for me and set up a courier to pick up my SP4...maybe those successful bros here can help you out.

P.S. Mine is also out of warranty though...expired in Dec 2018. I have prepared video proof to show them the flicker issue but CSO nv asked for it.
Lucky you! Yeah really hoping any bros out here can pass me out. I just need the serial number of any unit that was replaced for an out of warranty period. Once they have this serial number, they will proceed to do the same for mine.

Sigh, not sure why there is different standards though, or maybe the issue lies with the officer Iím speaking with.
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