I’m a bit confused now. I had two one way awards for which I filled in the online form requesting rebooking on certain date(s) otherwise to redeposit miles.
After a few days SQ got back to me by email saying this: “May we let you know, your ticket has been cancelled and kept open for future use.”
and then later on in the email “If you wish to cancel the booking as per the fare conditions, you may log in to ”Manage booking” on our website
www.singaporeair.com to initiate refund.“
When I login to my KF account via the app, clicking on manage booking just throws an error message “At least one of the flights on your itinerary has been changed. Our reservations office will be in touch with you soon to make arrangements for your new flights. For urgent assistance, get in touch with your local Singapore Airlines office.”
How should I proceed? If I need to call in to try and rebook the tickets to a future date, it defeats the purpose entirely of using the online form in the first place. I’d much rather them just redeposit the miles then I can do my own waitlisting for multiple flights, but I don’t want to incur the usd75 redeposit fee (which I assumed would be waived, but now I’m not so sure now according to the language they used in their email).