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Old 29-05-2020, 09:45 PM   #1592
LaChouette
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Join Date: Jul 2016
Posts: 160
you are right, xtra is assembled in china, most likely the parts is made in USA.
assemble in china include QC which is quite important for longevity of the chair.

personal opinion, i still prefer made and assembled in USA even without warranty and save $500
The warranty itself I feel is way more than $500. Considering a replacement of pneumatic cylinder for my 2006 Aeron Classic from Xtra (Assembled in Korea) is already $203.30 (Parts) + $214.00 (Labour & Transport) if without warranty. The Aeron Classics were prone to worn out and wobbly cylinders previously, and buyers from authorised distributors were given replacements under warranty, though I'm not too sure for other importers. The remastered ones are only a couple years old, so perhaps common issues haven't been brought up in online forums. If any batch wide issues are brought up in the future, I honestly don't think any shopee of lazada sellers are gonna go out and do replacements for every chair they sold. If I were them, I'd simply wind up the shopee/lazada shop and open a new one under a new name to save the hassle. I'd like to see it as the difference between buying PI cars and from local agents, where defects/recalls are always hassle free from agents, but usually discretionary under PI.

Last edited by LaChouette; 29-05-2020 at 09:52 PM..
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