members are alright to be charged, so long as we are able to obtain the service that we paid for
go ahead take our monies sure! the issue is members are unable to obtain the services that they paid for, example imagine subscribing to a telco with monthly fees and was asked to bid for 5 time slots to use the phone internet service, otherwise you’re paying for nothing
in this post covid world companies have to rethink their operations to better cater to their clients, cannot be business as usual as an outsider I can see that facilitates, staff and equipments are severely underutilized and idle even in the peak periods evenings and weekends
management has to think out of the box to better utilise their investment for ROI and enable members to access the gym to do their usual routine their favorite classes and everyone’s happy!
problem is members were paying the full membership price for workout at home? these services are available at a much lower fee elsewhere, their core business is fitness where members come physically to their outlets to workout and better improve themselves (remember your roots and core business)