So I ordered from goCoax webste but I did not receive any email confirmation about my order even after 24 hours. Anyone encountered the same problem?
So I checked my credit card statement and the pending transaction disappeared, which meant it didn't go through. I re-purchased everything on the website, but used Paypal this time. Will update if there's a problem again.
Actually you should wait 72 hours due to following factors....
- Time zone difference, when you order in the day here, could be wee hours for them US office over there and their office is not operational. It will also take time for them to liaise with their logistic office in Asia-Pacific in HongKong or Shenzhen China.
- Pandemic situation, could also affect their operational hours.
- Political situation, now with this US-China tension going on... you might be caught in this embargo.
- Merchant credit facility, google Wirecard .... maybe your bank’s issuing credit card might be affected. I also notice quite recently (from their Facebook link) that they have now direct orders using PayPal instead of credit cards (Visa/MasterCard).
I also ordered from goCoax previously and subsequently received 2 emails from goCoax... the first email came like 4 days after ordering and second one was the official billing invoice about 5 days from ordering date. BTW goCoax processing office is in US and the shipping warehouse and logistic office for Asia-Pacific region was from Shenzhen China.
You can go goCoax Facebook pages to get more updated information.